Account Manager, Gorgias

• You’re a driven and data-minded seller who thrives in a fast-paced environment
• You know how to balance volume with strategy, moving fast without sacrificing quality
• You’re motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do
• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech
• A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment
• Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient
• A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value
• A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance
• Able to juggle for speed and deal velocity, you can move quickly from demo to close while maintaining consultative quality
• Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups
• Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact
• Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats

Desirable

• The Account Management team is part of the Sales Team at Gorgias
• We educate merchants on optimizing their customer experience for efficiency and personalization at scale
• The focus of our team is cross-selling add-ons to our existing customer base
• In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue
• You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products
• Own a book of 60 to 80 existing eCommerce accounts, focusing on expansion and upsells
• Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls)
• Manage a high-velocity inbound pipeline, with some outbound to existing accounts
• Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes
• Use data to identify upsell opportunities and prioritize outreach effectively
• Ask the right pain-point questions to uncover growth potential within each account
• Continuously optimize your sales process to improve deal velocity and hit/exceed quota