Account Manager, Vertice

• Experience in a customer-facing, revenue-responsible role (e.g. Account Manager, Customer Success Manager, or similar)
• Proven ability to manage and close renewals, with a strong track record of achieving retention targets
• Strong commercial acumen and confidence negotiating with senior stakeholders
• Data-driven mindset with the ability to tell a compelling story using insights and ROI analysis
• Excellent communication and relationship-building skills across all levels of an organization
• Ability to balance customer advocacy with company objectives in a fast-paced, growth-oriented environment
• Experience Account Managing SaaS and/ or services to Finance or Procurement leaders, understanding their business objectives and responsibilities within global teams
• Experience working full renewal cycles: managing multiple C-level stakeholders with competing priorities
• Experience presenting value-driven quarterly & annual executive business reviews, while knowing when/ how to engage internal executive sponsors
• Demonstrate a consistent track record of meeting and exceeding quarterly quota and net revenue retention goals
• You are a clear, confident and compelling communicator — in writing, in conversation and in front of customers
• Superb listening skills and the ability to dig deeper to uncover the customer’s pain points, product feedback and key objectives
• Independent in problem-solving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation support
• Passionate about the value of great customer service – you seek and have consistently achieved extraordinary results as part of a high-energy and dynamic team for mid-sized customers
• You are resourceful, scrappy and creative — if a playbook doesn't exist yet, you go figure it out and build it
• Native or full working proficiency in Spanish
• If you aren’t sure this job applies to you, feel free to send your CV to careers@vertice.one, and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business!

Desirable

• As a Vertice Account Manager, you’ll play a critical role in driving customer retention and commercial growth by owning renewal strategies and nurturing high-value relationships
• You will be the primary commercial point of contact for our customers post-sale, responsible for ensuring continued satisfaction with our services while strategically managing renewals and identifying upsell opportunities
• Your success will directly impact our recurring revenue and long-term customer partnerships
• Own the renewal cycle end-to-end, ensuring timely and successful contract renewals that align with customer needs and business goals
• Act as the commercial lead and trusted advisor for customers, building strong relationships that drive engagement and retention
• Develop a deep understanding of customer objectives and leverage that insight to proactively position Vertice’s value in renewal conversations
• Conduct strategic account reviews and ROI-based discussions to reinforce the commercial and operational value Vertice delivers
• Identify and pursue opportunities for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposals
• Forecast and report on renewal pipelines, risks, and retention metrics to drive accountability and performance
• Collaborate closely with Product, Account Management, and Procurement teams to ensure customer feedback informs future improvements and offers
• Champion the customer voice internally, but with a clear focus on commercial outcomes and account growth