Staff Design Systems Designer, Gorgias
$227.2-251.2k
+ 0.02% – 0.024% Equity. Salary only applicable to NY candidates and for Paris candidates the salary is €102.3K – €113K + 0.014% – 0.016% Equity
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
$227.2-251.2k
+ 0.02% – 0.024% Equity. Salary only applicable to NY candidates and for Paris candidates the salary is €102.3K – €113K + 0.014% – 0.016% Equity
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Your portfolio highlights multiple design systems you’ve created or largely contributed to, showcasing a strong understanding of scalable design
- 5+ years in UI/UX design, with at least 2 years dedicated to design systems
- Proven ability to build, maintain, and scale design systems in fast-paced environments
- Technically minded with expertise in tools like Figma, Storybook, and design tokens, and experience managing scalable libraries
- Experienced in partnering closely with engineers, you understand the technical considerations of design system implementation
- Strong knowledge of accessibility standards (WCAG, ADA) and inclusive design principles
- Holistic problem solver: Strategic thinker who addresses challenges across products and teams to deliver cohesive solutions
- Collaboration leader: Skilled at building relationships and driving alignment across product, engineering, and design teams
- Ambassador and educator: Confident in advocating for the design system and teaching stakeholders about its value
- Impact-driven: You’re motivated by seeing tangible impact, excited by the idea that work done on a Monday could be live by Friday, driving results
- Effective communicator and collaborator: Combines strong communication, storytelling, and relationship-building skills with a proactive, detail-oriented mindset to foster alignment and continuous improvement
What the job involves
- As the Staff Design Systems Designer, you’ll report directly to Design leadership
- This is a unique opportunity to shape Gorgias’ next chapter
- As the first dedicated design systems owner, you will drive initiatives that enhance both the pace and quality of our work while supporting our ambitious product roadmap
- This role is critical in maturing a cohesive, scalable design system that empowers our teams to deliver world-class products and exceptional customer experiences
- As the Staff Design Systems Designer, you’ll play a pivotal role in evolving and implementing our design system, ensuring consistency, accessibility, and usability across our portfolio
- You’ll lead the development of scalable patterns and maintain a robust design source of truth, while also focusing on elevating UI and interaction design quality to create intuitive and impactful user experiences
- Additionally, you’ll collaborate on strategic design initiatives across the business, driving innovation and aligning with Gorgias’ vision to lead in ecommerce customer experience
- Define and Evolve Gorgias’ Design System: Collaborate with designers and engineers to shape Gorgias’ visual language, including typography, color, iconography, and components
- Use tools like Figma, Storybook, and design tokens to build and maintain a cohesive, accessible design system seamlessly integrated into the codebase. Conduct UI audits to resolve inconsistencies and align with Gorgias’ standards
- Holistic Problem-Solving: Apply strategic thinking to evolve the design system, addressing challenges that impact teams and merchants. Balance innovation with practicality to enhance usability, ensure consistency, and improve cross-product cohesiveness
- Inspire Innovation and Elevate Design Standards: Drive innovation by introducing forward-thinking approaches to design systems. Mentor the team to improve UX, interaction patterns, and design standards, creating exceptional customer experiences
- Support Strategic Initiatives: Develop scalable design patterns for key projects, such as AI Agent enhancements and the information architecture refresh. Collaborate with teams to update interfaces, improve responsiveness, and ensure accessibility and localization
- Communications and Cross-Functional Collaboration: Embed the design system across Gorgias by collaborating with product and engineering teams. Establish a contribution model to maintain and evolve the system, advocate its value, and educate teams on new patterns and components
- Champion Accessibility: Embed accessibility standards into the design system, ensuring WCAG and ADA compliance. Introduce innovative solutions to elevate user experience and inclusivity
Application process
- Recruiter Interview [30 min]
- Meet Brittany Walker your recruiter for an introductory call in which you get to know more about Gorgias, our mission and the position, and we get to learn more about you
- Hiring Manager + Craft Interview [60 min]
- Hiring Manager Interview [Part 1: 30 min]
- Meet Ben Ient the hiring manager, for an in-depth conversation about your past experience, track record, and thought process. This interview will explore how your skills and approach align with the role and the team’s goals
- Craft Interview [Part 2: 30 min]
- Meet with Antonio Lapa, Senior Designer from the team to walk through examples of your work, focusing on design systems, UI/interaction design quality, and the impact you’ve created in past roles
- Case Study Presentation - Design Systems Live Task [2 hours 15 mins]
- Prepare for the case study by becoming familiar with Gorgias and the task
- Complete a live 2-hour case study and present it to the team: 1 hour 30 minutes of work, 45 minutes of initial brief review, and post-exercise review questions
- Panel
- Antonio Lapa - Senior Product Designer
- Lisa Timanova - Design Manager E-commerce
- Andrei Don - Design Systems Engineering Lead
- Product Leadership Interview
- [30 min] Meet Thomas Trinelle — our VP of Product, this is a good time to ask difficult questions and see if we are a good match for you!
- Reference check
- Ben Ient will conduct 3 reference calls - [15 min each]
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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