Senior Communications Manager, Ambience Healthcare

• You bring exceptional clarity and narrative discipline, with the ability to translate complex ideas into clean, compelling external stories
• You’re a high-judgment communicator who stays composed under pressure and thrives as a thought partner in sensitive or ambiguous situations
• You have a deep understanding of media ecosystems, journalist incentives, and news value, and know how to shape stories that break through
• You operate with rigor and discretion, handling confidential or high-stakes information with care, maturity, and impeccable accuracy
• You’re an autonomous operator who builds structure from ambiguity and strengthens alignment across executives and cross-functional partners
• You’re fluent in healthcare or healthtech communications, with a strong grasp of the context, complexity, and regulatory nuance of the space
• You’re collaborative, grounded, and capable of earning trust quickly with executives, PR partners, and internal stakeholders

Desirable

• As Senior Communications Manager, you will lead Ambience’s external communications strategy across press, narrative development, executive thought leadership, issues management and regulatory comms
• You’ll bring clarity, discipline, and high judgment to the stories we tell, the risks we navigate, and the ways we show up across the industry
• This role reports to the VP of Marketing and partners deeply with our executive bench, including the CEO, President, CMO (Chief Medical Officer), VP Product, VP Customer Success, and other cross-functional leaders
• You will work closely with our PR agency, a fellow Comms Manager, and narrative collaborators across internal organizations ranging from Product and People to Marketing and Sales
• Drive Ambience’s external communications strategy, shaping narrative development, corporate positioning, and the storytelling that supports our commercial and product goals
• Partner with executives (CEO, President, clinical and product leadership) to craft thought-leadership platforms, develop POVs, prepare briefings, and guide them through high-stakes communications moments
• Own proactive and reactive media strategy, including pitch development, news judgment, press outreach, agency coordination, and the design of press cycles for major launches and product milestones
• Manage issues and crisis communications, providing high-judgment counsel and clear response frameworks for negative inquiries, industry instability, data-privacy concerns, and internal events
• Oversee messaging architecture, including corporate narratives, reactive Q&A banks, spokesperson matrices, message grids, and systems that ensure consistency across audiences
• Shape executive-facing content, drafting or editing press releases, statements, op-eds, talking points, and external narratives in close collaboration with PMM, VP Product, Talent/People, and other partners
• Develop and maintain preparedness systems, including media training, briefing materials, scenario guides, and readiness playbooks to strengthen our spokesperson bench
• Amplify earned wins across key channels, in collaboration with Field, Brand/Digital, Partnerships, and Customer Marketing, ensuring high-impact moments land with the right audiences