Sales Enablement Manager, Resq
Repairs and maintenance marketplace platform for restaurants
Posted today
Repairs and maintenance marketplace platform for restaurants
101-200 employees
Posted today
101-200 employees
Company mission
To empower restauranteurs and service providers by delivering the best repair and maintenance experience.
Role
Who you are
- A sales enablement professional with at least 3+ years of experience in a high-growth startup, or expanding sales organization
- Experience with a wide variety of enablement tools from CRM to contract capture, to rep outreach
- Experience with vetting and implementing enablement tools and tech including
- 2+ years experience using Salesforce (SFDC)
- A self-starter: You wake up, form a plan, and get going!
- Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere!
- Be open to feedback; listen, learn, and iterate. We’re all One Team!
- Live and breathe a customer-first mindset, one that cares deeply about the customer experience and sets new standards for service
What the job involves
- ResQ is looking for a Sales Enablement Manager to join our sales team and help us take ResQ to the next level
- As the team that manages our sales tech-stack, this is an exciting opportunity that provides high impact results
- From a mission perspective, you will play a pivotal role by building out the tools that establish a replicable sales process across all channels
- We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we’ll make
- We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you
- We thrive on being transparent and we know Sales Enablement requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let’s connect later!!)
- Salesforce Administration🏆: Serve as the primary salesforce administrator, customize dashboards, workflows, reports, and automation to improve sales efficiency. Work with ResQ stakeholders to continuously refine CRM processes to align with evolving business goals. Train and support sales reps on Salesforce usage, and ensuring full adoption and efficiency
- Tech Stack Management️: Maintain relationships with sales technology vendors and manage contracts/renewals. Train the sales team on tool usage, ensure full adoption, and stay updated on new features. Oversee and manage platforms such as Salesforce, Gong, LinkedIn Sales Navigator, ZoomInfo / Apollo, Datalane, and Notion
- Sales Reporting & Analytics 📈: Develop and manage sales dashboards and reporting tools to track key performance metrics. Analyze sales data to identify trends, bottlenecks, and opportunities for improvement. Work with Finance to refine forecasting and ensure sales insights drive business decisions
- Sales Enablement & Training🫶: Regularly review Gong call recordings to identify coaching opportunities. Monitor sales process adoption and ensure alignment with training initiatives. Develop and deliver training programs on best practices, tools, and sales methodologies. Maintain and update sales playbooks, collateral, and email templates as the product and GTM strategy evolve
- Cross-Department Collaboration💬: Work cross functionally with marketing, product, and customer success/onboarding on key initiatives including: email campaigns, lead routing, competitive intelligence, sales messaging, product updates, CS handoff, dashboards
Application process
- Stage 1️⃣ : Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story! We’ll aim to tell you quickly if it is not the right fit so you are always informed
- Stage 2️⃣ : Successful candidates will meet with our People and Talent lead. It will be standardized to keep things fair but also with enough room to show your uniqueness. We’ll communicate the salary range now for full transparency. If you like us and we also think there is a fit, we’ll invite you to the next stage
- Stage 3️⃣ : A virtual interview with our Head of Sales who will ask you more in depth questions about your experience and skills. Come with questions!
- Stage 4️⃣: This stage will be a values interview with a few members of the ResQ team. We will get an understanding of what motivates you and how you work and align to ResQ’s values
- Stage 5️⃣: During this stage we will ask you to present a case study to our Head of Sales and BDR Manager. This interview will be in person at our NYC office and will be an opportunity for you to meet the team IRL! We will provide feedback, ask some more questions (who doesn’t love more questions…) and leave time for you to ask questions to our team
- Stage 6️⃣ : This is the final stage in the interview process and we will ask you to meet with our CEO, KJ. This will be an informal meeting and will give you an opportunity to learn more about ResQ’s vision and mission. KJ will also ask you some more questions and he will, of course, be able to answer any additional questions you might have
Our take
Driving down customer costs is big business anywhere, especially within the world of restaurants which already have razor-thin margins and built-in volatility. ResQ's service acts as “revenue recovery” for its customers by connecting maintenance contractors to restaurants and providing them with one spot to organize communication, pay bills and establish accountability, saving worker time and offering clearer visualization into how repairs will work.
ResQ's customers include 4,000 leading restaurants such as KFC, Taco Bell and Pizza Hut. According to the company, restaurants benefit from ResQ's platform by decreasing annual revenue costs by as much as 20%. In 2021, the company was valued at $25.81 billion.
The company is expecting to continue growing its team across engineering, sales and operation roles. ResQ is also earmarking money for launches in new markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$39m
SERIES A
Jun 2021
$7.5m
SEED
Total funding: $48m
Company benefits
- Comprehensive Health Plans
- Roam Away from Home
- Unlimited Time Off
- Wellness Platform
- Quarterly Company Outings
- Monthly Team Events
- Parental Leave
Company HQ
Downtown Yonge East, Toronto, ON
Leadership
Kuljeev Singh
(CEO & Founder)Experience as Venture Capitalist for iGan Partners for 7 years, and owner of Kanga Pies restaurant for 5 years.
Salary benchmarks
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