Principal Technical Product Manager, Amazon

Amazon Aurora Customer Success

Salary not provided
Postgres
MySQL
Senior and Expert level
Berlin
Amazon

The largest online retailer and technology provider

Be an early applicant

Amazon

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Be an early applicant

Salary not provided
Postgres
MySQL
Senior and Expert level
Berlin

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.

Role

Who you are

  • Several years of technical (software development, network development, IT, other related) experience
  • Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
  • Several years experience working with relational databases, preferably MySQL or PostgreSQL

Desirable

  • 10 + years of relational database experience
  • MBA qualified for equivalent experience

What the job involves

  • This is an exciting opportunity to join the world class service team at Amazon Web Services! Come work with some of the best and brightest engineers and product managers while also developing your skills and furthering your career within one of the most innovative technology companies anywhere
  • Amazon Aurora and RDS Open Source is looking for a Customer Success Product Manager, who possess a unique balance of technical knowledge, business acumen, and interpersonal skill. We are looking for a motivated technologist that specializes in relational database systems and is excited to work with some of the largest and most advanced customers of Aurora. Ideal candidates have a strong background in PostgreSQL, MySQL, MariaDB, and/or other relational database technologies, technical consulting, solutions architect, and customer management or similar roles
  • We are looking for a motivated technologist that specializes in relational database systems and is excited to work with some of the largest and most advanced customers of Aurora. Ideal candidates have a strong background in PostgreSQL, MySQL, MariaDB, and/or other relational database technologies, technical consulting, solutions architect, and customer management or similar roles
  • Amazon Aurora is a MySQL and PostgreSQL-compatible, relational database engine that combines the speed and availability of high-end commercial databases with the simplicity and cost-effectiveness of open source databases.
  • Aurora also manages all the work needed to set up, operate, and scale a database, from provisioning capacity and installing software to monitoring and backing up the cluster, to applying patches and upgrades.
  • By automating these labor-intensive tasks, Amazon Aurora enables customers to spend their time focusing on their data and business insights, rather than on procuring and managing infrastructure
  • In this role, you will support Aurora and RDS Open Source engineering, product, and operations. This will include working directly with some of our largest and most important customers to resolve issues and work closely with business and support teams.
  • You will prioritize operational issues, guide escalations within the Aurora/RDS OSS team, engage deeply with senior product leadership, and drive communications and engagement with customers and our internal business partners.
  • The perfect candidate will have excellent communication skills, customer obsession, deep experience working with relational database technologies, preferably in large scale, distributed environments; and be very comfortable with networking and distributed architecture topics. You will have enthusiasm for digging deep and a flare for sharp technical communication, prioritization, and organization

Share this job

View 254 more jobs at Amazon

Insights

16% employee growth in 12 months

Company

Company benefits

  • Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
  • Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
  • Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
  • Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
  • Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
  • Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
  • Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle