IT Admin Lead, GotPhoto

• 5+ years of experience in IT administration, IT support, or IT operations within a SaaS or cloud-first environment
• Proven track record of managing IT support, onboarding, software licensing, and vendor coordination in a fast-paced company
• Strong Mac and Windows device management experience, with hands-on knowledge of MDM solutions (Jamf, ZenAdmin, or equivalent)
• Experience with identity management (Okta, Corma, etc), Single Sign-On (SSO), and security best practices
• Knowledge of IT security frameworks, compliance standards (SOC2, GDPR), and risk management
• Skilled in budget management and IT vendor negotiations, ensuring cost-efficient software licensing and service agreements
• Familiarity with automation tools, scripting, and IT process optimization

Desirable

• We are looking for an IT Admin Lead to own and manage all internal IT operations while ensuring a secure, efficient, and well-supported IT environment for our employees
• This is an exciting opportunity to lead and scale IT operations in a fast-growing SaaS company while driving improvements in IT security, compliance, automation, and cost efficiency
• Reporting to the CTO, you will play a crucial role in managing IT support, onboarding/offboarding, device management, software licensing, vendor coordination, and compliance projects
• Additionally, you will be responsible for supporting our hybrid work environment, ensuring that both remote and on-site employees have the tools, connectivity, and security measures needed to work efficiently and seamlessly
• Your work will directly impact company-wide IT efficiency, security, and employee productivity as you prioritize and execute key IT initiatives in collaboration with leadership and cross-functional teams
• IT Operations & Support
• Oversee daily IT operations, including support, onboarding/offboarding, device management (Mac/Windows), and software licensing
• Provide efficient technical support for employees, ensuring smooth hybrid and remote collaboration
• Improve IT workflows through automation, self-service tools, and optimized support processes
• Maintain IT documentation, including setup guides and security policies
• Security, Compliance & Strategy
• Partner with the CTO on IT and security initiatives to build a scalable and secure infrastructure
• Lead compliance efforts (SOC2, GDPR) in collaboration with Finance, HR, Legal, and Tech teams
• Manage identity and access controls (SSO, MFA, RBAC) and oversee IT risk management
• Work with external IT and security providers to ensure system integrity and protection
• Vendor & Budget Management
• Optimize IT budgets, ensuring cost-effective software licensing and compliance
• Manage vendor relationships, ensuring performance aligns with SLAs
• Recommend new tools and automation strategies to enhance IT efficiency
• Automation & Process Improvement
• Automate IT workflows (user provisioning, software deployment, ticketing)
• Implement IT policies and best practices to improve security and reliability
• Support asset management to track devices, software usage, and compliance