Senior Product Manager, SugarCRM

$120-160k

+ Employee Referral Bonus Program

Senior and Expert level

Denver

More information about location

3 days a week in office

Customer relationship management platform

Be an early applicant

Customer relationship management platform

501-1000 employees

B2BMarketingSaaSSales

Be an early applicant

$120-160k

+ Employee Referral Bonus Program

Senior and Expert level

Denver

More information about location

3 days a week in office

501-1000 employees

B2BMarketingSaaSSales

Company mission

To help marketing, sales and customer service teams achieve high-definition customer experiences by providing the CRM platform that makes the hard things easier.

Job

Company

Role

Who you are

5+ years of product management experience, building and delivering commercial, customer‑facing software products
Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains
Strong understanding of user workflows, system design, and data‑driven product development
Excellent communication, stakeholder management, and product storytelling skills
Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field; MBA a plus

What the job involves

We’re looking for a highly skilled Senior Product Manager to define, build, and enhance key capabilities across our product portfolio. In this role, you will help shape how our platform evolves to support modern workflows, deliver intuitive user experiences, and unlock business value through scalable, intelligent functionality
You’ll partner closely with Engineering, UX, Architecture, and Go‑To‑Market teams to deliver high‑impact features that support customer needs and drive product adoption
Own & Evolve Product Capabilities: Contribute to the strategic direction and roadmap for your product area, ensuring features are consistent, scalable, and aligned with customer and business outcomes
Drive Product Execution: Translate market insights, customer problems, and business requirements into clear product definitions, user stories, and delivery plans
Collaborate Across Functions: Partner with Engineering, UX, Product leadership, and Go‑To‑Market teams to ensure the product roadmap aligns with technical feasibility and customer value
Measure & Communicate Impact: Define and track key metrics related to usage, adoption, customer satisfaction, and business results; share insights to align teams and guide decisions

Our take

Many leading CRM software require a lot of manual entry, but have little job-specific functionality, making tracking and interacting with potential and current customers time-consuming and inefficient. SugarCRM, which started as a project to elevate CRM with automation, has since grown into an AI-driven cloud product used by thousands of companies across the globe.

The Sugar Platform incorporates robust cloud structures and security, presents AI-powered predictions for customer trajectories and supports macro and micro customisation options. Importantly, its versatility and flexibility make it suitable for multiple teams across the CRM landscape.

Though it's far from the only CRM platform on the market, SugarCRM’s longevity as a company exemplifies its trusted status among businesses from many sectors. Ultimately, CRMs are a vital part of almost all industries, and Sugar’s established place in the market gives it plenty of scope for further success.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (3.6)

Company

Funding (last 2 of 8 rounds)

Jul 2019

$16m

LATE VC

Jan 2015

$3.6m

CONVERTIBLE

Total funding: $139.2m

Company benefits

Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career!

Company HQ

Financial District, San Francisco, CA

Leadership

Clint Oram

(Co-Founder & Chief Strategy Officer)

Previously Product Manager at Epiphany and Software Engineer at Hewlett Packard Enterprise.

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