Director of Global Renewals, Halcyon
$175-195k
+ Equity
Cybersecurity tools to protect against ransomware
Be an early applicant
Cybersecurity tools to protect against ransomware
201-500 employees
Be an early applicant
$175-195k
+ Equity
201-500 employees
Company mission
Halcyon's mission is to defeat ransomware.
Role
Who you are
- A minimum of 10 years of experience in renewal management, account management, or customer success within the software or technology industry
- A track record of success driving customer retention and revenue growth through strategic renewal practices
- Proven expertise in designing and implementing renewal processes, including setting up the operational framework and metrics
- At least 5 years of people management experience, leading and developing high-performing teams
- Excellent communication, negotiation, and collaboration skills, with a deep understanding of customer-focused strategies
What the job involves
- We are seeking an exceptional and results-driven Director of Global Renewals to lead, build, and own the strategy for renewals in our dynamic, fast-paced environment
- This role is instrumental in driving 120% Net Recurring Revenue (NRR) and 95% Gross Recurring Revenue (GRR) while establishing scalable processes to ensure long-term customer retention and revenue growth
- This is a unique opportunity to lay the foundation for a best-in-class renewals program, working cross-functionally and leading by example as we scale our operations
- Pioneer and Build the Renewals function, designing and implementing strategies, processes, and systems to drive seamless, efficient contract renewals
- Define and track key renewal KPIs, includinvg NRR and GRR, while delivering insights and visibility to the executive team
- Collaborate with Customer Success, Sales, and Finance teams to ensure alignment and continuity across the customer lifecycle
- Lead the charge on process innovation, identifying and implementing improvements to enhance the renewal experience and streamline operations
- Hire, coach, and develop a high-performing Renewals team, fostering a culture of excellence and customer-centricity
- Champion customer relationships, working closely with the team to ensure satisfaction and long-term loyalty
- Perform other duties as assigned
Our take
As cyber attacks become increasingly complex, especially in the mode of ransomware, companies such as Halcyon are becoming an ever more important weapon in the fight for cybersecurity. Though only formed in 2021, its founders have extensive experience as researchers at cybersecurity unicorn Cylance, amongst other notable companies in the sector.
Halcyon’s product stands out from similar - and abundant - offerings thanks to its melding of multi-proprietary advanced prevention engines and AI models designed specifically to seek out and destroy ransomware threats. It's the flexibility and reactivity of these two multi-tiered facets that have made Halcyon a trusted partner for companies on the Forbes Global 2000 list.
With significant funding behind it, Halcyon will ramp up the development of its platform's features and continue expanding its customer base.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Nov 2024
$100m
SERIES C
Dec 2023
$40m
SERIES B
Total funding: $204m
Company benefits
- A Remote Native Global Team - As a remote first, completely distributed team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.
- Health & Wellness - We offer comprehensive health benefits to meet you and your family’s needs, including 100% covered Medical, Dental and Vision insurance for you and all your dependents.
- Competitive Compensation Packages - We offer competitive compensation packages with equity, depending on position, along with a generously matched retirement plan, unlimited PTO, paid sick time and holidays
- Future Planning & Time Off - We offer paid time off to take care of yourself! Relax and recharge on us. We also include paid parental leave, short & long term disability insurance, life insurance and more
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Jon Miller
(CEO & Co-Founder)Previously CEO and Founder at Boldend, Advisory Board member at Cylance, Vice President at Accuvant LABS, Managing Consultant at IBM.
Ryan Smith
(CTO & Co-Founder)Currently Owner at Hustle Labs. Previously Chief Research Officer at Boldend, Advisory Board Member at Cylance.
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