Senior Customer Success Manager, Summer

• Experience: 7+ years within Customer Success or Account Management
• Revenue Focus: Experience in managing and negotiating contract renewals and comfort in successfully identifying and closing revenue upsell opportunities
• Client Value: A strong focus and track record on identifying and quantifying client value
• Strategic and Enterprise Client Management: Possess the ability and experience to work with complex, matrix organizations with multiple stakeholders and objectives
• Relationship-Building: Ability to identify gaps in key relationships, build and nurture relationships at different levels of seniority within multiple different departments
• SaaS Start-ups: Summer is a Series A company and growing quickly. Prior experience within small, fast-growing SaaS companies would help you be successful in the role
• Agility and Urgency: Must be agile, detail-oriented, and work with urgency

Desirable

• As Senior Client Success Manager, Public Sector, you will own day-to-day management of our largest government client, manage other government clients, while preparing our next public sector clients to launch
• You'll coordinate teams, keep integrations and reporting on track, manage risks, and lead clear, outcome-focused updates with senior leaders
• You'll work closely with Product, Marketing, Member Success, and Data teams to ensure government employees and city residents get real results
• You'll help build the playbook for how Summer serves the government sector and create the foundation for expansion into additional government clients
• Your work will directly support public servants and residents navigating student debt while proving Summer's value to cities and states nationwide
• As Summer continues to grow quickly, this presents an opportunity for the Senior Customer Success Manager to own the Government and Public sector vertical
• Own a portfolio of Government and Public sector clients from onboarding through to renewal, ensuring strong product adoption and measurable business outcomes
• Partner closely with clients to align our solutions with their HR and business goals, driving client retention and revenue expansion through product upsells
• Develop tailored success plans that drive usage, engagement, and long-term return-on-investment for clients
• Lead regular business reviews to demonstrate impact and align on future growth opportunities
• Develop and build senior relationships at clients to increase Summer’s visibility and increase potential for further client value, product adoption and revenue growth
• Work in partnership with both the client and Summer’s Marketing team to generate creative and cost-effective awareness campaigns to drive product adoption
• Leverage data and customer feedback to identify usage trends and barriers, partnering with Product and Marketing to influence roadmap and adoption campaigns
• Up to 10% travel required to clients, conferences, and internal onsites