Data Software Engineer, Stripe
Support Data Foundations
$170.4-255.7k
More information about location
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$170.4-255.7k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- If you are passionate about designing data pipelines and building data-driven user experiences, and are motivated by our goal to build an industry leading, world class support experience, we want to hear from you
- We’re looking for people with a strong background in data engineering and analytics to help us scale while maintaining correct and complete data
- 5+ years of experience in a Data Engineering or Software Engineering role, with a focus on building data pipelines or applications powered by big data
- A strong engineering background and high interest in data
- Prior experience writing and debugging data pipelines using a distributed data framework (Spark, Hadoop, Pig, etc.)
- An inquisitive nature for diving into data inconsistencies to pinpoint issues, and resolve data quality issues regardless of the cause
- Proficiency with a scientific computing language (such as Scala or Python) and SQL
- Experience with full stack development languages such as Ruby, Java, or Go, and front-end frameworks such as React
- The ability to clearly and effectively communicate cross-functionally, derive requirements and architect shared datasets
- A passion for supporting both external users and internal customers
- Have a high quality bar, attention to detail, and you help your team deliver polished products
Desirable
- The ability to thrive with a high level of autonomy and responsibility
- Familiarity with Artificial Intelligence, Large Language Models (LLMs), or generative AI
- Experience working with operations or support teams
- Experience developing data intensive applications
- Experience leading a team of or mentoring other data and software engineers
- Experience developing, participating, or influencing team or company data strategy
- Experience and familiarity with any or all of the technologies mentioned above
What the job involves
- The Support Data Foundations team is looking for talented data-minded software engineers to help us manage business critical data leveraged across the entire organization
- Providing great support to our users is culturally important to everyone at Stripe. Our group consists of capable, friendly, user-oriented engineers that partner closely on this problem with Stripe’s world-class design, product, and operational teams
- This includes the external-facing support interfaces (support.stripe.com), content, entry points, internal tooling, case routing, and helping teams across the company understand what’s causing users to contact support so that we can improve those experiences
- You’ll help build and maintain fundamental building blocks for operational and support data insights. Many parts of the company leverage and build on top of our work to improve Stripe’s support offerings, including engineering, product, operations, data science, and more
- Stripe provides many products with limitless usage patterns, creating a high degree of scale and complexity for users around the world
- Identify data needs for operations, product, and tooling teams to understand their specific operational and reporting requirements for support and support related areas
- Design, develop, and own efficient and scalable data products & pipelines to enable data-driven decisions across Stripe
- Help data science & ML teams apply and generalize statistical models on large datasets to empower more intelligent decision making
- Build and refine Stripe's data foundations - infrastructure, pipelines, and tools to enable stakeholders working with Scala, Spark, and Airflow
- Design and build client libraries and frameworks to log events and accurately track important usage and behavior information
- Build data pipelines that track key operations & product support metrics to help measure the impact of different strategies employed by operations teams
- Integrate with experimentation infrastructure at Stripe, to enable full-funnel measurement and personalization of experiences for users and support staff
- Help influence, create, and maintain best practices and data standards for tooling, querying, and reporting (including correctness, consistency, privacy, and timeliness)
- Our tech stack primarily spans Spark, Scala, Python, SQL, Presto, Airflow, MongoDB, AWS, Java, Go, Ruby, and React
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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