Senior Creative Project Manager, Sermo
Social platform for physicians
Be an early applicant
Social platform for physicians
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Sermo's mission is to revolutionize real-world medicine by democratizing medical knowledge and insights to improve clinical outcomes.
Role
Who you are
- 5+ years of end-to-end project management experience in a creative, agency, studio, or content production environment, including direct client-facing work
- Proven track record managing complex, high-value projects with multiple stakeholders and concurrent timelines
- Healthcare / pharma marketing experience strongly preferred, including familiarity with the MLR (Med-Legal Review) process and Veeva
- Strong command of project management principles, tools, and methodologies (PMP or equivalent a plus)
- Excellent stakeholder management, communication, and expectation-setting skills
- Demonstrated ability to keep projects on scope, on time, and on budget in a fast-paced, client-facing environment
- Comfort partnering with creative and design teams; familiarity with tools such as Salesforce and Adobe Creative Suite (e.g., Photoshop), plus project management platforms (e.g., Asana, Monday, Wrike, or Jira)
What the job involves
- Sermo is seeking an experienced, client-facing Senior Creative Project Manager to own the end-to-end delivery of our highest-priority creative projects ; those defined by complexity, client spend, or strategic value
- Reporting to the VP of Client Experience, this role is the single point of accountability for moving key projects from client brief through creative development, review, and final delivery
- The Senior Creative Project Manager operates as a true end-to-end owner: sitting in front of clients to understand what they’re trying to achieve, making expert recommendations in real time, and then orchestrating execution across Sermo’s internal creative teams, the Sermo Studio team, CSOs, Design, and external vendors without handholding, but with a high degree of support and resources
- This is a hands-on project leadership role for someone who thrives on managing scope, timeline, budget, and quality simultaneously while keeping multiple stakeholders aligned and momentum high
- Reports to: VP, Client Experience (CX)
- Own the full lifecycle of assigned key projects, from intake and scoping through creative development, review, and delivery, prioritized by complexity, client spend, or strategic value
- Build and maintain project plans, timelines, budgets, and resourcing across every phase
- Track scope, dependencies, and risks; proactively flag and resolve issues before they impact delivery
- Serve as the single point of accountability for on-time, on-budget, high-quality output
- Join client meetings as the creative lead and creative execution expert, building trusted relationships with client stakeholders
- Understand client objectives in real time, make expert recommendations, and set clear expectations on scope, timeline, and deliverables
- Translate client goals into actionable briefs and production plans for internal creative teams
- Drive next steps following client conversations, ensuring clear ownership and seamless execution from recommendation through delivery
- Manage client communication throughout the project, including status updates, approvals, and change requests, working very closely with the assigned CSD
- Partner day-to-day with the CSDs, Sermo Studio team, CSOs, and Design to plan, sequence, and execute creative work
- Coordinate handoffs and reviews across teams, ensuring each has what it needs to deliver on time
- Facilitate MLR (Med-Legal Review) and other approval workflows, keeping projects moving through required checkpoints
- Balance competing priorities across concurrent projects and align teams on realistic delivery commitments
- Establish and enforce consistent project management standards, tools, and documentation
- Identify inefficiencies and drive process improvements across the creative production lifecycle
- Capture learnings and contribute to repeatable, scalable ways of working across the CX creative teams
- Provide clear, regular status reporting to the VP of CX and relevant stakeholders on project health, risks, and outcomes
- Escalate risks and decisions early, with recommended solutions
- Track and report on project KPIs such as on-time delivery, budget adherence, and client satisfaction/growth
Our take
Although Doctors may seem like superheroes sometimes, they still require help and advice when their knowledge doesn't stretch far enough. However, finding the right expert to ask is tricky, and even then, discussing patient information is filled with possible negative repercussions for doctors.
Sermo provides a social platform where doctors can share and discuss medical problems anonymously. It’s a fun, secure, and relaxing place where doctors can speak without repercussions, with features including networking tools, advanced ML for content relevancy, and ways for doctors to earn through real-time market research surveys.
Having established itself in the space and after a 2019 overhaul of the platform to improve usability, the company appears to have been focused on expanding its reach. To this end, Sermo acquired Payer Access (an insights provider with access to payers and clinicians) and Charter Oak (a healthcare research company) in 2023 to gain better access to payers and oncologists.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2013
$35m
EARLY VC
Sep 2011
$25m
EARLY VC
Total funding: $101m
Company benefits
- 23 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Lower Manhattan, New York, NY
Leadership
Peter Kirk
(CEO)BA in Finance from Appalachian State University. Masters in Finance from the London Business School. Previously Founder and CEO of WorldOne
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