Support Operations Associate Principal, Via
$85-110k
TransitTech platform
Job no longer available
TransitTech platform
1001+ employees
Job no longer available
$85-110k
1001+ employees
Company mission
Via's mission is to use technology to transform transport.
Role
Who you are
- Data-oriented with experience building and navigating financial models, budgets, and P&L statements
- A collaborator with excellent cross-functional stakeholder management skills
- A critical thinker with the ability to identify opportunities to improve existing processes
- Experienced in strategic vendor management
- Comfortable with statistics or have a data science background
What the job involves
- As a Strategic Planning/Support Operations Associate Principal, you own supply planning and forecasting, cost optimization, and strategic vendor management for our Global Support Operations team, helping to drive critical business outcomes around cost, operational excellence, and rider, driver, and partner experience
- You oversee the Global Support Operations budget, identifying opportunities to optimize spend and acting as a thought partner on cost forecasts, strategic pricing, and partnership proposals
- You are the main interface between Via and our outsourced support vendors, ensuring the productivity and performance of 350+ agents across the globe who make our services exceptional
- Manage Support spend globally across Support Operations, Partner Support Operations, and Technical Support Operations, and is accountable to ensuring spend is optimized for operational outcomes and quality
- Own and execute the quarterly budgeting process for Support, presenting to key stakeholders across Operations and Finance
- Identify and execute on opportunities to reduce costs, eliminate inefficiencies, or improve performance through analysis on site mix, channel mix, queue design, and staffing delivery
- Manage the strategic relationship with all Support vendors, holding them accountable to key performance targets and identifying opportunities to improve agent productivity
- Help shape new support models and queues as input into strategic pricing proposals and RFP responses
- Oversee Support’s supply planning and forecasting function to ensure that critical service level targets are met, and innovate on methodologies to improve forecasting accuracy and efficacy
Our take
Via is a world-leading public mobility technology provider, transforming transportation and logistics systems into highly efficient digital networks. Its TransitTech platform powers cost-effective, convenient, and equitable mobility across the globe including public transport, student transport, corporate transport, and paratransit.
The company has two smart go-to-market strategies. First, it licenses the technology to cities wanting on-demand solutions. Secondly, it provides a full solution for operators (such as TfL) including technologies, operations, marketing, and data science. After acquiring Remix, a mapping and transit-planning tool, Via combined the software with its own on-demand transit data to help cities visualize how on-demand services can become part of the public transit system.
With hundreds of partnerships in place, and operating across the globe, Via is committed to revolutionizing the way the world moves. The company has stated plans to go public, but for now, seems focussed on expanding its services - for example with the wheelchair-accessible autonomous shuttle service it launched in partnership with May Mobility. Substantial funds will enable Via to expand its suite of products and improve its services, as well as innovate and accelerate expansion across markets and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Feb 2023
$110m
LATE VC
Nov 2021
$130m
SERIES G
Total funding: $887.1m
Company benefits
- Health and wellness benefits
- Local volunteer opportunities
- Support for all new parents
- Learning opportunities through our Via-Versity
- Employee Resource Groups
Company HQ
Chelsea, New York, NY
Leadership
Daniel Ramot
(CEO)Formerly an Engineering Manager in the Israeli Air Force. Prior to founding Via, they were the Director of D.E. Shaw (research into computational biochemistry).
Oren Shoval
(CTO)Experienced Systems Engineer, with a PhD in Systems Biology from the Weizmann Institute of Science
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