Technical Application Specialist, Lloyds
Conversational AI
£49-54.4k
Annual performance-related bonus and share schemes including free shares
2 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£49-54.4k
Annual performance-related bonus and share schemes including free shares
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Hands‑on experience with Conversational AI platforms (e.g., IBM Watson Assistant, Google Dialogflow, Microsoft Bot Framework)
- Understanding of NLP concepts and conversational design principles
- Ability to design and maintain both deterministic, rules‑based conversational flows and agentic, LLM‑powered interactions
- Backend development experience using JavaScript or python
- Ability to work effectively in agile, cross‑functional teams
- Strong analytical skills with the ability to interpret performance metrics, user feedback and transcript insights to drive improvements
Desirable
- Experience with cloud platforms (GCP, Azure, AWS)
- Knowledge of containerisation and orchestration tools (Docker, Kubernetes,)
- Understanding of microservices architectures and API gateway patterns
- Familiarity with monitoring, observability or analytics tools used for conversational products
- Experience working with CI/CD pipelines or automated testing for conversational AI
What the job involves
- We’re seeking a Technical Application Specialist to join our Conversational Experience & Analytics Lab, focusing on advancing our Conversational AI capabilities
- In this role, you’ll maintain and enhance virtual assistant systems to ensure they remain resilient, compliant, and scalable
- You’ll collaborate closely with engineering, product, and data teams to optimise conversational flows, fulfilment logic, and backend integrations, while helping shape the strategic roadmap for conversational AI
- HOURS: Full-time – 35 hours per week
- As a Technical Application Specialist, you'll enhance, maintain, and evolve our virtual assistant and conversational AI capabilities
- You'll ensure these systems remain reliable, compliant, resilient, and scalable supporting the Group’s ambition to deliver intelligent, secure, and seamless conversational experiences for our customers
- You'll work closely with engineering, product, and data teams to refine conversational flows, strengthen fulfilment logic, improve backend integrations, and contribute to the strategic direction of conversational AI across the organisation
- You'll maintain, support and optimise existing virtual assistants to ensure performance, stability, usability and compliance
- Design, develop and refine new conversational flows — including deterministic, rules‑based logic and agentic AI‑driven interactions — to deliver intuitive, natural and user‑centred experiences
- Work with engineering and product teams to strengthen fulfilment logic and backend service integrations
- Analyse performance data, conversational transcripts and user feedback to identify improvements and innovation opportunities
- Contribute to the Conversational AI strategic roadmap, aligning delivery to wider Group initiatives
- Ensure operational resilience, regulatory compliance and platform stability across conversational systems
- Promote best practices, continuous improvement and user‑centred design across all conversational journeys
Application process
- End Date: February 27, 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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