Director of Customer Success, MagicSchool AI
$150-180k
Offers Equity
AI education platform
Job no longer available
AI education platform
201-500 employees
Job no longer available
$150-180k
Offers Equity
201-500 employees
Company mission
To develop cutting-edge AI solutions that empower educators and inspire students.
Role
Who you are
- Data-Driven Leadership: Ability to build, interpret, and leverage Salesforce dashboards to drive business decisions and team performance
- People & Performance Management: Strong track record of setting clear expectations, holding teams accountable, and motivating high performers
- Cross-Functional Collaboration: Proven ability to coordinate across customer success managers and Sales leadership to align customer success with business goals
- Hiring & Talent Development: Experience in identifying, hiring, and retaining top talent while addressing performance issues quickly and effectively
- Strategic Thinking & Execution: Ability to implement scalable customer success playbooks and frameworks based on prior SaaS experience
- 10+ years in Customer Success within a tech SaaS environment
- 5+ years of experience managing CS teams (including hiring and performance management)
- Strong Salesforce experience, particularly in dashboard management
- Demonstrated ability to run customer success operations at scale
Desirable
- Experience in EdTech or working with education institutions
- Prior experience transitioning from managing ICs to managing managers
- Familiarity with customer success platforms (Gainsight, ChurnZero, Totango, etc.)
What the job involves
- As a Director of Customer Success at MagicSchool, you will play a critical role in driving retention, expansion, and customer satisfaction within a fast-growing EdTech SaaS environment.
- Sitting alongside a Manager of Customer Success, you will bring senior leadership experience, deep operational rigor, and a strong data-driven approach to managing and scaling customer success
- While initially leading an individual contributor team, this role may evolve into managing managers as the team scales
- Run the Business: Own customer success metrics and dashboards in Salesforce (daily, operational, and strategic views) to drive data-informed decision-making
- Manage the Team: Conduct 1:1s, team meetings, and performance reviews while holding individuals accountable to key expectations. Develop and maintain a high-performing team culture
- Cross-Functional Leadership: Work closely with Sales, Product, and other departments to ensure a seamless customer journey and strategic alignment across teams
- Talent Development & Hiring: Recruit, onboard, and develop top talent while quickly addressing underperformance to maintain a high-caliber team
- Invest in Self-Growth: Continuously develop leadership skills, address personal growth areas, and stay ahead of industry trends in customer success
Application process
- Please note that applications for this position will be accepted until 2/21 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your applicatio
Our take
MagicSchool AI is levelling up education with its generative AI tools designed to enhance both teaching and learning environments. Initially focused on creating AI-driven resources for educators, the company is now expanding to provide tools directly for students, to support various learning activities and improve educational outcomes.
These tools are built to streamline and enrich the educational experience with customized AI solutions that cater specifically to the needs of teachers and students. By working closely with educational institutions and incorporating feedback, MagicSchool aims to address common challenges in education and make AI a valuable asset in the classroom.
With substantial funding to its name, it's clear that investors see the potential in MagicSchool's proposition. The company is now ready to take the next step in its mission of integrating AI into educational settings to benefit both teachers and students.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2025
$60m
LATE VC
Feb 2025
$45m
EARLY VC
Total funding: $122.4m
Company benefits
- Work from home: We offer the flexibility and comfort of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration - regardless of location.
- Unlimited PTO: We offer unlimited time off to promote work-life balance. We work hard for our teachers and encourage our employees to rest and take the time they need in service to their work.
- Insurance: We offer various medical plans, provided at low to no premiums as well as low premium dental and vision coverage so you can take care of yourself and your family.
- 401k Match: We match 100% of the first 1% and 50% of your next 5% towards your 401(k).
- Stock Options: All of our employees are offered generous stock options, vested over 4 years. If we do well, you do well!
- Parental Leave: We offer 12 weeks paid parental leave for recovery and bonding with the newest addition to your family.
- Wellness: Every month, you receive an additional $100 monthly wellness stipend - to spend on whatever you please!
- Office Setup Stipend: When you join the MagicSchool team, you’ll automatically receive a $500 stipend to set up your home office to meet your needs.
Company HQ
Civic Center, Denver, CO
Leadership
Adeel Khan
(Founder & CEO)Previously a Founding School Director/Managing Director of Schools at DSST Public Schools. Prior to that, they were a Social Studies Teacher at KIPP Metro Atlanta and a Special Education and English Teacher at Teach for America.
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