Global Partnerships Manager, Sprinklr
Partner Manager
$121-201k
AI-native platform for Unified Customer Experience Management
Job no longer available
AI-native platform for Unified Customer Experience Management
1001+ employees
Job no longer available
$121-201k
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- 10 years of Partnership and sales experience: We are looking for a candidate with a strong background in partnership and sales, ideally with at least 10 years of relevant experience
- This experience should encompass building and managing partnerships, driving revenue through partner channels, and successfully collaborating with sales teams to achieve business objectives
- Access to an existing partner ecosystem: It is highly desirable that you have an established network and access to an existing partner ecosystem. Your ability to leverage these connections will be instrumental in expanding our partner network and driving business growth
- Account and relationship management skills: As the Global Partnerships Manager, you must possess excellent account and relationship management skills
- This includes building and nurturing strategic partnerships, managing partner expectations, resolving conflicts, and driving successful outcomes through collaboration and influence
- CCaaS experience is a plus: While not mandatory, experience in the Contact Center as a Service (CCaaS) industry would be advantageous. Familiarity with CCaaS platforms, industry trends, and customer needs will provide valuable insights for developing effective partnership strategies
- Strong written and oral communication skills: Effective communication is vital for this role
- You should possess exceptional written and oral communication skills, enabling you to articulate complex ideas clearly, influence stakeholders, and deliver impactful presentations to both internal and external audiences
What the job involves
- The Global Partnerships Manager role will be responsible for leading and overseeing our global partnerships business based in define region. As the Global Partnerships Manager, you will report directly to the Senior Director, and you will be responsible for driving partner-qualified opportunities through named partners
- Your primary objective will be to develop and maintain strong relationships with these named partners, while also expanding our partner ecosystem on a global scale
- Manage named partner relationships and scale globally: You will be responsible for building and maintaining strong relationships with our named partners. This will involve regular communication, collaboration, and coordination to ensure alignment on business objectives and mutual success
- Additionally, you will work towards expanding our partner network locally and globally by identifying and onboarding new strategic partners
- Establish cadence, processes, and workflows with your named partner: You will play a crucial role in establishing effective and efficient processes and workflows for our partners. This includes defining the cadence of partner interactions, implementing communication channels, and streamlining collaboration between partners and internal teams. Creating a structured framework will optimise partner engagement and drive business development through these channels
- This includes defining the cadence of partner interactions, implementing communication channels, and streamlining collaboration between partners and internal teams
- Creating a structured framework will optimise partner engagement and drive business development through these channels
- Drive business development and partner-qualified pipeline: A key aspect of your role will be to drive partner-qualified pipeline and closed revenue. This will involve working closely with your named partners as well as collaborating with the Sprinklr sales organization. By leveraging your partnership and sales experience, you will identify opportunities, nurture leads, and facilitate the conversion of prospects into customers, ensuring revenue targets are met
- This will involve working closely with your named partners as well as collaborating with the Sprinklr sales organization
- By leveraging your partnership and sales experience, you will identify opportunities, nurture leads, and facilitate the conversion of prospects into customers, ensuring revenue targets are met
- Lead the vision and creation of new ideas and revenue streams: As the Global Partnerships Manager, you will be responsible for leading the vision and creation of new ideas and revenue streams for both our partners and customers
- You will proactively identify market trends, emerging opportunities, and customer needs, and translate them into innovative partnership initiatives. By fostering a culture of innovation and collaboration, you will drive the development of mutually beneficial programs that enhance value for both our partners and customers
- By fulfilling the responsibilities of the Global Partnerships Manager and leveraging your skills and experience, you will play a crucial role in driving our global partnerships business, expanding our partner ecosystem, and achieving revenue targets
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
Salary benchmarks
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