Customer Success Manager, Workato
$95-130k
+ Equity + Variable
Office located in Palo Alto, CA
Integration & workflow automation platform
Job no longer available
Integration & workflow automation platform
1001+ employees
Job no longer available
$95-130k
+ Equity + Variable
Office located in Palo Alto, CA
1001+ employees
Company mission
To help businesses streamline their operations by providing a platform to automate their work and integrate their stacks, all in one place.
Role
Who you are
- 3+ years of experience in customer-facing roles
- Strong sense of customer empathy and being customer-centered
- High level of technical acumen to engage in discussions with customers who are very systems-minded
- Ability to connect technical capabilities to measurable business outcomes
- Entrepreneurial drive and comfort working in an ambiguous, quickly-changing environment
- A passion for and belief in the power of automation to drive business value
- Familiarity with the integration technology landscape
- Excellent interpersonal, communication, and persuasion skills
- Strong problem-solving and analytical thinking skills
What the job involves
- The Customer Success Team at Workato is the frontline for developing customer champions, driving product adoption, and empowering teams to fulfill their goals so that they renew and expand
- Our Growth segment of customers represent a strategic opportunity of high volume customers, and are supported through a unique combination of CSM engagement, digital-led programs, strategic and 1:many initiatives
- We are seeking a Customer Success Manager to work with customers in our Growth segment
- The Growth CSM will work with a portfolio of customers to drive high-impact customer outcomes and by facilitating 1:many success programs to impact target customer groups
- We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of Workato
- This is a high impact role that will play a key part in building out the strategy with Workato’s Growth customers
- Own a portfolio of 70 Growth customers as their dedicated CSM to increase consumption, deepen engagement, and grow retention rates
- Work directly with Workato’s Growth customers to help them achieve their desired outcomes and achieve success with Workato
- Proactively drive implementation of new use cases with Workato, identifying new department and product capability whitespace for customers
- Influence customers in their automation, orchestration, and agentic roadmap planning as it relates to Workato
- Contribute to overall team strategy and ongoing 1:many customer engagements
- Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as custom group trainings/webinars, new collateral, targeted video engagement, and Workato integrations
- Represent the voice of the customer and influence the product development roadmap
Our take
Many businesses struggle with lack of team integration. There are a plethora of handy apps available, and various teams within businesses often use different processes, tools, and software. This has led to many businesses attempting to patch together technologies and create ad-hoc solutions that fail when they need to be scaled. Workato allows businesses to integrate data and apps so that teams can collaborate and communicate securely.
Workato has built a single platform that integrates apps, processes, data, and user experiences to improve efficiency, communication, and business flexibility. There are many integration platforms available, such as SnapLogic and Mulesoft Anypoint Platform, however, Workato has aimed its platform at users who have minimal technical experience, rather than the IT team.
Workato has continued to expand its partnerships and workforce, and is well set to see further growth as it innovates its product offerings and capabilities. The company was recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Integration Platform as a Service, making five years it has participated and five years it has been recognized.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$200m
SERIES E
Jan 2021
$110m
SERIES D
Total funding: $415m
Company benefits
- Flexible Working Arrangements: We maintain a hybrid remote work model and provide everyone with best of breed technology tools that enable them to work anywhere, anytime.
- Great Employee Benefits: Such as an Employee Assistance Programme (EAP), Health Insurance, Referral Bonuses, and Workato Stock Options, tailored to the countries that our employees are based in.
- Professional Development Opportunities: We support individual career ambitions, and set aside training programs and budgets they can tap on to upgrade both soft and hard skills.
- Dedicated Wellness: We make it a point to dedicate time to pause, recharge and get to know each other better.
- Recreation Time: From virtual game nights to fitness sessions, there's always time for a little fun on the calendars.
Company HQ
Palo Alto, CA
Leadership
Vijay Tella
(Co-Founder & CEO)Spent 15 years as an Engineer at Teknekron and TIBCO, before joining Oracle as CSO. They also served as CEO at Qik, and VP at Skype.
Harish Shetty
(Co-Founder & Strategic Advisor)Previously held leadership roles in engineering at TIBCO, Blink, and iProfile.
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