Product Owner, Aviva

Digital Help

£55-75k

+ Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s & Free shares

Mid and Senior level

London

More information about location

Insurance, wealth and retirement business

Be an early applicant

Insurance, wealth and retirement business

1001+ employees

B2CInsuranceFinancial Services

Be an early applicant

£55-75k

+ Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s & Free shares

Mid and Senior level

London

More information about location

1001+ employees

B2CInsuranceFinancial Services

Company mission

With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.

Job

Company

Role

Who you are

Are you someone who is passionate about creating the next generation of our Digital Help experience?
Proven, commercial experience in digital product ownership (PO certification desirable but not essential)
Understanding or experience in contact centre technology and/or operations is desirable
Strong ability to build and maintain effective working relationships across departments within a FTSE 100 organisation
Fluent with digital analytics tools and making data-led product decisions with a customer focus in mind
Strong technical appreciation and ability to work closely with technical teams

What the job involves

We have an exciting opportunity for a Digital Product Owner to come onboard!
Our virtual assistants and digital messaging capability are deployed across our customer and advisor channels with over 3.75m interactions received in 2024, so it’s a brilliant opportunity to work across Digital GI and IWR within Customer & Marketing and deliver a brand-new experience with huge potential
You will play a key role in owning, shaping, and delivering an ambitious backlog, while monitoring, maintaining, and enhancing digital experiences that offer self-service value to millions of customers
Your key responsibilities will include identifying new features and customer journey optimisation opportunities, driving work items for development into product backlogs, and supporting prioritisation decisions
You will collaborate closely with engineering teams, digital product teams, business stakeholders, and potentially external third parties, using analytic tools to understand and optimise user journeys for better customer outcomes

Application process

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you

Salary benchmarks

Our take

With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.

Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.

Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

2% employee growth in 12 months

Glassdoor (3.7)

Company

Company HQ

City of London, London, UK

Leadership

Amanda Blanc

(CEO, not founder)

Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.

Share this job

View 37 more jobs at Aviva