Social Community Operations Agent, Bumble Inc.
French Speaker
Online dating & networking app
Job no longer available
Online dating & networking app
1001+ employees
Job no longer available
1001+ employees
Company mission
To create a world where all relationships are healthy and equitable.
Role
Who you are
- Experience in customer support or community management required – ideally for a tech start-up
- English and French fluency is a must - including flawless spelling and grammar. Spanish, Portuguese or German language fluency is a bonus
- Experience in a fast-paced, startup environment is a plus
- You’re proactive and love problem solving
- You are reliable and consistent
- You are flexible, self-motivated, dedicated, and hard-working
- You have a positive approach together with a willingness to learn
- You are enthusiastic and fun to work with
- You are deeply passionate about Bumble's and Badoo's brand vision and values
What the job involves
- Working for both the Badoo and the Bumble brands, the Social Community Operations Agent will be responsible for providing online customer support across Social Media channels - primarily via Facebook, Twitter, and Instagram
- Reporting to the Social Community Operations Manager
- Working days between Monday - Sunday, with 2 days off during the week and working hours will be 15:00 - 00:00 GMT (UK based) or 16:00 - 01:00 CET (Spain based)
- Be the face of our brand and provide friendly, personal, and efficient customer support via social media (e.g., Facebook, Twitter, Instagram, YouTube, Reddit, TikTok) as well as review websites (e.g., Trustpilot)
- Accurately document customer feedback, topics of conversation and member sentiment for further analysis
- Troubleshoot member issues and report any technical issues promptly for resolution
- Stay up-to-date on product changes in order to understand user pain points and help them troubleshoot their concerns
- Promote Bumble and Badoo as personable brand and embody our core mission and values - ensuring our members feel heard and cared for
Our take
Since launching in 2014, Bumble has been one of the fastest growing dating apps in the world. It now boasts over 12.3 million monthly active users, and is consistently in the top 10 of lifestyle apps in the US.
Bumble's founder was a co-founder and VP of Marketing at Tinder (she ultimately left among allegations of sexism at the company). This would have given her great insights and experience into the dating market as it began to come online - enabling the company to build for what people want.
Bumble's selling point, as it competes with a pile of other dating apps, is that is empowers women to make the first move by giving them the ability to control the conversation. This has certainly proved popular, and is no doubt one of the reasons behind its success so far.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2014
$10m
EARLY VC
Total funding: $10m
Company benefits
- Unlimited paid time off
- Company-wide week off twice a year
- Focus Fridays
- Family & compassionate paid leave
- 26 weeks parental leave
- Equity
- Private Medical Insurance
- Private Dental Insurance
- Maven Fertility Access
- Lunch and snacks in the office, 3 days a week
- Learning & Development Budget
- Wellness and gym allowance
- Premium app access
- Bumble Merch discounts
- Pension up to 6% match 🇬🇧
- Income protection 🇬🇧
- Life Assurance 🇬🇧
- Eyecare Vouchers 🇬🇧
- Childcare & Restaurant card 🇪🇺
- Language lessons 🇪🇺
- Pension up to 6% match 🇪🇺
Company HQ
Rosedale, Austin, TX
Leadership
Whitney Wolfe Herd
(Executive Chair)Former CEO of the company. Previously Co-founder and VP of Marketing at Tinder.
Share this job