Customer Success Engineer, Databricks
Unified cloud platform for big data
Job no longer available
Unified cloud platform for big data
1001+ employees
Job no longer available
1001+ employees
Company mission
To make big data simple for the enterprise.
Role
Who you are
- Experience as a Customer Success Engineer, Lead Customer Success Engineer, or related discipline
- Good understanding of Databricks products and the Spark eco-system
- Outstanding communication and customer relationship skills
- Excellent organization skills and ability to multitask in a fast paced startup environment
- Demonstrated analytical and problem solving skills, particularly those that apply to a “Big Data” environment
- Some travel required
- Bachelor’s degree in computer science strongly preferred
What the job involves
- As a Customer Success Engineer, you will be responsible for managing our customers through their entire lifecycle by proactively offering ongoing care and service
- You will ensure that our customers are experiencing the outmost best services available, enabling them to be successful and becoming enthusiastic Databricks promoters
- You will assist them with tailor-made programs that fits their needs and ensures that we achieve our business and customer success goals in terms of renewal rates, customer satisfaction, expansion, upsell, and new opportunities
- Manage the day to day interactions with an assigned number of our customers
- Manage customer onboarding and the ongoing relationship with our customers through their entire lifecycle. Define, tailor and implement an ongoing cadence with them (product roadmaps, executive briefings, QBR’s, escalation management, status calls etc.)
- Liaise closely with the technical support team to ensure that all support tickets are resolved within each customers SLA and manage any customer escalations in a proactive manner
- Identify and achieve the targets on renewal rates, customer satisfaction, expansions, upsells and new opportunities in the assigned accounts
- Be a liaison between our customers and the Databricks teams
- Work cross functions to drive automation and system improvements in our customer engagement processes
- Ensure all communication and activities with the assigned customers are documented in Salesforce and other systems
- Be a true proponent of customer advocacy
- Be a team player and coach other team members as needed
Our take
Open source data management tools are not easy to use, and Databricks offers each of these tools on a centralised platform in the form of SaaS. The company mitigates all previous management headaches associated with using these tools.
Databricks is one of the fastest growing cloud enterprise software companies on record. Through smart features like its notebooks and by sitting on top of open-source tools like Azure and AWS, the company is able to maximise the production capabilities and security of these platforms, turning its service into an even better tool.
Databricks next moves include plans to move public. As the company has many institutional investors, including BlackRock, when it sets out for a likely IPO it is going to have a great head start. Further, a recent product release that allows for the interaction of curated data alongside unstructured data places Databricks in a strong position against major competitors like BigQuery and Snowflake.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
81% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Aug 2021
$1.6bn
SERIES H
Feb 2021
$1bn
SERIES G
Total funding: $3.5bn
Leadership
Dr Ali Ghodsi
(CEO)Gained a PhD in Computer Science before spending 10 years at UC Berkeley as an Adjunct Professor, a role Ghodsi still holds.
Ion Stoica
(Co-founder & Chairman)Previously a researcher at Berkley in Cloud Computing, Distributed Systems and Big Data.
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