Technical Account Manager, Level AI
AI & natural language understanding (NLU) for call centers
Open for applications
AI & natural language understanding (NLU) for call centers
101-200 employees
Open for applications
101-200 employees
Company mission
To blend human and machine intelligence to transform customer experiences.
Role
Who you are
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
- 4 years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations
- Strong technical background with a good understanding of SaaS platforms, APIs and cloud services
- Excellent project management skills with the ability to juggle multiple projects simultaneously
- Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders
- Exceptional organizational and problem-solving skills
- Strong communication skills in English (both written and verbal)
Desirable
- Familiarity with common CRM integrations such as Salesforce and Zendesk
- Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys
What the job involves
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients
- Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs
- Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues
- Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients
- Identify opportunities for upselling and cross-selling our solutions to existing clients
- Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions
Our take
Contact centres are vital for businesses, but they face challenges like high turnover, low efficiency, and managing large volumes of customer interactions,. Traditional methods often fall short in improving service quality and securely handling customer data.
Level AI addresses these challenges with AI-powered tools that enhance contact centre operations. Using generative AI and large language models (LLMs), the platform analyzes customer conversations, provides real-time agent support, and automates tasks like quality assurance and sentiment analysis.
Having recently landed significant funding, the company is ready to expand its team and further innovate. With these resources, level AI is set to make even bigger waves in the contact centre world, helping businesses improve customer interactions and boost efficiency.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Jul 2024
$39.4m
SERIES C
Mar 2022
$20m
EARLY VC
Total funding: $74.4m
Company benefits
- Equity
- Unlimited paid vacation
- Remote work options
Company values
- Travel to Customer: Solve the customer’s problems, meet where they are and let their agenda set our agenda
- Innovate for Customers: Don’t solve hard problems because they are cool. Solve them only when they solve customer’s pain
- Speed: Speed solves many problems. Enables more shots at goal while keeping us on our toes
- Be Bold: While planning we also dream big. We punch above our weight in our targets and plans
- Bar Raising Hires: With every new teammate we seek to raise the bar of the team. Choose for culture as much as competence
- Create Owners: We nurture ownership and accountability. Single minded focus married with talent can create magic
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Ashish Nagar
(CEO)Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.
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