Solutions Engineer, ASAPP
$160-173k
+ Stock options
AI agents for enterprise contact centers
Open for applications
AI agents for enterprise contact centers
201-500 employees
Open for applications
$160-173k
+ Stock options
201-500 employees
Company mission
To solve the toughest challenges in customer services with AI.
Role
Who you are
- 2-5+ years of Pre-sales and/or Business Value experience at the Enterprise level in the software industry
- Possess excellent communication skills - adept at speaking with C-level executives (Chief Digital Officer and Head of CX) and technical business owners within the IT organization
- Natural curiosity, scrappiness, and determination to figure out how things work, fix and improve them
- Ability to travel to customers (national territory)
- A deep understanding of enterprise technical environments, ideally with experience in the Customer Experience or Contact Center space
Desirable
- Early-stage software, preferably SaaS, technical pre-sales (SE) experience
- Experience working in a fast-paced, high-growth software company where change is a constant
- Consultative approach - can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
- Worked on complex, 7 figure transformational deals, not transactional, out-of-the-box deals
- Experience working with Fortune 50/Fortune 100 customers
What the job involves
- Partner with Account Directors to evangelize, position, and sell the technical and business value of the ASAPP platform
- Lead interactive, collaborative discovery sessions and workshops to understand current technologies, customer’s overall business pain, strategic opportunities, and decision criteria with the C- level sponsor, IT, and the primary decision-maker (CX Leaders, Chief Digital Officer)
- Partner with Account Directors in navigating large enterprise accounts by providing distinct perspectives based on technical experience and domain expertise
- Deliver rich and compelling product demonstrations to educate stakeholder audiences on how ASAPP will solve their specific needs
- Work with customer Product and IT departments to understand and address technical, security, networking, and integration requirements
- Scope, analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs
- Act as a bridge between prospects and the ASAPP Product and CX organizations, providing critical market feedback in a quickly evolving space
Our take
With around 70% of purchases driven by customer experience, call centers are an important part of many large companies' sales operations. But call centers have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call center agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-center market along with growing interest from giants such as Amazon and Google. But it's early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as JetBlue, EY and American Airlines.
In 2024, ASAPP continued to lead the way in generative AI for contact centers, with the launch of its GenerativeAgent product, redefining customer service by automating 99% of interactions and boosting efficiency and satisfaction. With strong partnerships and a history of success, ASAPP is ready for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company HQ
World Trade Center, New York, NY
Leadership
Priya joined ASAPP in 2022 as CTO, moving into the role of President of Technology in 2023, Interim CEO in 2024 and CEO in 2025. Prior to ASAPP, she spent 3 years at Microsoft as a VP of Data & AI and 2 years at IBM as CTO/VP of Applied AI.
Jo-Anne Sinclair
(CLO)Prior to joining ASAPP in 2016, Jo-Anne was an Attorney at Sereno Legal Service and an SVP of Legal at Nuance Communications. She was also on the General Counsel at ScanSoft for 5 years and Caere Corporation for 2 years.
Nirmal Mukhi
(Chief Architect)Nirmal joined ASAPP in 2021 as a Director of Machine Learning Infrastructure. Since then, he has held a number of roles and moved into the role of Chief Architect in 2025. Previously, he served as the CTO at TRANSFR and spent 19 years at IBM, joining as a Software Engineer before becoming a Solutions Portfolio Manager, Development Manager of IBM Watson Education, and Development Leader of Watson Education Platform.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at ASAPP