Onboarding Representative, CleanCloud
£25-35k
2-5 days a week in office (Shoreditch, London)
Cloud-based software for dry cleaners and laundromats
Job no longer available
Cloud-based software for dry cleaners and laundromats
21-100 employees
Job no longer available
£25-35k
2-5 days a week in office (Shoreditch, London)
21-100 employees
Company mission
To digitise every laundry business in the world.
Role
Who you are
- Preferably 1+ years of B2B SaaS Onboarding, responsible for a high volume of accounts
- Preferably has a BA or BS degree
- Flexible work schedule to start later and work later certain days of the week to accommodate our North American Customers
- You are a proven self-starter, hard working and show strong initiative
- You have experience and are comfortable handling large data within tools like Excel or willing to learn
- You have a project management mindset and pay close attention to detail
- You are able to easily identify, breakdown and adapt to customers needs
- You have a positive attitude, empathy, and high energy
- Superb written and verbal communication skills
- Strong customer-facing and presentation skills
- Detail-oriented and analytical
- Multi-language skills is a bonus (Spanish)
- Willingness to work with smaller accounts and grow into handling larger projects
- You feel at home in a high-growth environment where we don't know all the answers but are willing to learn and improve what we do with plenty of opportunities to expand your skills
What the job involves
- Manage the entire onboarding process for new customers, beginning to end – from sales handover to configuration to training, ensuring customers roll out the software as quickly as possible
- Deliver confident training sessions which educate and enable new users, outlining the benefits of the software while communicating the value to customers and instilling confidence in the product
- Nurture customers towards a successful implementation using intimate knowledge of both the industry and the product
- Go above and beyond to ensure customers are comfortable using the software by delivering trainings and webinars
- Bring your own personality to develop rapport and meaningful relationships with customers, building connections and gaining trust
- Collect product feedback from customers and share it with the relevant teams, managing communication of the request through to completion and communicating product changes to the customer
- Enhance current processes, documentation and knowledge base
- Manage customer expectations aligned with the business processes and protocols
- Resolve time sensitive and high-pressure queries
- Take responsibility, initiative and coordinate internally to ensure support is always covered
- Resolve technical implementation issues where possible, otherwise escalate to technical support
- Work with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.g. help guides, email templates etc.)
Salary benchmarks
Our take
The global dry-cleaning and laundry services market is expected to grow from $111.93 billion in 2022 to $141.50 billion in 2026
Due to COVID the industry is going through a mass acceleration of innovation as large and small businesses look to compete for customers across traditional bricks and mortar and online channels
CleanCloud is leading this innovation by providing a B2B SaaS solution that gives every laundry business in the world the tools to manage and grow their businesses
The suite of tools that CleanCloud provides covers everything from POS, Workflow Management, Online Ordering, Payroll, Payments and more for an affordable monthly subscription
The main competitors in the landscape are legacy systems that are not cloud-based and not adapted to the modern consumer. CleanCloud is a real disruptor in the space and the fact that they service customers in over 90 countries also means they are the global leader
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Regular team lunches, events and outings
- Semi-Flexible Working structure
- Private Medical & Dental cover
- 25 Days annual leave and flexible work from home policies
- Fun office environment in the heart of Old street with a fully stocked drinks fridge and snack selection
- Life Insurance
- Group Income Protection
- Pension
Company HQ
London, UK
Leadership
John Buni
(CEO)Chairman for Tailor Made London since 2008. Founded CleanCloud in 2013.
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