Director of Fair Lending Program, Upgrade
$170-220k
+ Stock option plan + Equity
More information about location
2+ days a week in office
Offering responsible credit to mainstream consumers
Open for applications
Offering responsible credit to mainstream consumers
1001+ employees
Open for applications
$170-220k
+ Stock option plan + Equity
More information about location
2+ days a week in office
1001+ employees
Company mission
To help our customers move in the right direction with responsible financial products that put more money in their pocket.
Role
Who you are
- 8-10+ years of consumer financial services compliance experience, including experience with direct and indirect lending, secured and unsecured credit products, and/or lending models that source applicants through online lead generation
- Expertise in compliance laws and regulations related to fair lending, UDAAP and other application consumer financial services regulations
- Effective negotiation skills, a proactive and “no surprises” approach in communicating issues, and strength in sustaining independent views
- Ability to execute in a fast-paced, technology-driven environment
- Excellent verbal and written communication skills and the ability to effectively shift communication styles based on audience
- Solid project management, critical thinking and analytical skills
- Highly organized and detail-oriented
What the job involves
- Upgrade is seeking a Director to lead and manage our Fair Lending Compliance Program. In this role, you will oversee and enhance our internal fair lending initiatives while also providing vital support to our external financial institution partners
- Ensure compliance with applicable fair lending laws, regulations, guidance and bank partner requirements
- Develop and maintain Upgrade’s fair lending program, including standards for model reviews, new product and feature approvals, and ongoing fair lending analysis
- Provide subject matter experience and support on fair lending matters to other stakeholders
- Coordinate with Credit Risk, Decision Sciences, Legal and other internal stakeholders on fair lending matters
- Support data analytics team in developing fair lending-related analyses and data files
- Represent Upgrade on key regulatory, audit, and bank partner issues as needed
Our take
Most credit cards don't encourage the owner to pay down their debt. The longer it takes to pay off the balance, the more money lenders are set to make. Upgrade is an online lender and card issuer doing things differently. The company offers personal loans and credit cards but with a fixed instalment structure and a set number of equal payments. This ensures the balance reduces every month.
The company believes this model reduces default rates, as borrowers are forced to pay down rather than maintain their debt, and it encourages a greater commitment to repay the balance. Further, by combining the ease of a Visa card with the fixed payments and decreased rates of a personal loan, Upgrade sets itself apart from competitors.
In 2021, Upgrade launched its mobile banking and debit card as a strategy to onboard new customers and increase loyalty. The fixed-rate nature of the company's cards is expected to be of use to customers in future years in an environment of rising rates. Upgrade also plans to expand beyond the U.S. in the future, which will represent new challenges for the business as it adapts to alternative regulations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$280m
SERIES F
Aug 2021
$105m
SERIES E
Total funding: $547m
Company benefits
- Stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
Company values
- Help: We help each other. We trust and care about each other. We welcome all team members and value the diversity of our team
- Improve: We are always learning. We are curious and ask why. We are open-minded and consider new ideas. We continually look to improve the way we operate
- Fast: We move fast. We launch products and process early, then test and iterate. We think ahead so that we are not rushing into things we are not prepared for. We work together to fix anything that breaks
- Own It: We act as owners. We enlist the help we need and follow through to the end. We acknowledge our mistakes and learn from them. We hold ourselves accountable as a team to reach our goals
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Renaud Laplanche
(Co-Founder & CEO)After an MBA at London Business School, Renaud spent 5 years as an Associate at Clearly Gottlieb Steen & Hamilton and co-founded MatchPoint. They then left Oracle after a year to co-found Lending Club in 2006 and co-founded Upgrade in August 2016.
Adelina Grozdanova
(Co-Founder & Head of Investor Group)Adelina started their career with 6 years at Morgan Stanley after a degree at Princeton. They left banking in 2012 to join Lending Club as VP, and after 3 years co-founded Upgrade, serving as Head of Investor Group since 2016.
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