Inside Sales Representative, Yelp
Western Region
Western Region remote
Connects people with local businesses
Job no longer available
Connects people with local businesses
1001+ employees
Job no longer available
Western Region remote
1001+ employees
Company mission
To connect people with great local businesses; along the way, we hope to enrich lives of consumers and small business owners.
Role
Who you are
- GED/HS Diploma and 2+ years of customer-facing experience OR
- Bachelor’s Degree
- No fear of the phone
- General computer and email proficiency - we use Google Suite and provide a Chromebook laptop
- A work environment free of distractions
- Ability to effectively prioritize tasks and manage independently without oversight
- Must possess current US work authorization
- You have an appetite for learning! You’re keen on turning training and feedback into action and continuous self-improvement- you don’t take rejection personally
- Multi-tasking is no biggie. You're confident in navigating between numerous tabs, multiple screens, and using video conferencing tools
- You're savvy and can find your way around new tools and software (such as Google Suite & Salesforce)
- You’re naturally curious and like to ask as many questions as it takes to find the answer
- You're excited about being part of a team with colleagues from other states, and you find it just as easy to chat with your teammates during a virtual conference as an in-person meeting
- You are committed to a high standard of integrity and being a teamplayer is important to you
- You’re an excellent listener, assertive, persistent, and persuasive - show us your grit!
- You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others- you can’t wait to show everyone the value of Yelp
- You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option
What the job involves
- Educate, strategize, and successfully sell Yelp advertising programs through a high volume of outbound sales calls - this role is 100% phone based
- Your mission is to reach as many businesses as possible. You'll work one of the following schedules (in your local time), or as otherwise determined by your manager: 7:30 a.m. to 4:30 p.m.; 8:30 a.m. to 5:30 p.m.; or 9:30 a.m. to 6:30 p.m
- Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce)
- Say goodbye to that dreaded commute! You and your team will work from the comfort of your home to sell advertising to small local businesses on a set Monday to Friday schedule
- Become an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection will be critical to your success
- Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity are key!
- Stay organized and manage your time effectively in order to complete your daily goals- you know that sales is a numbers game and you’re here to win
Our take
Yelp has been helping people find local businesses since it was founded in 2004 to fill a gap in the market for online recommendations of nearby services. The company is one of the pioneers in the reviews space alongside TripAdvisor.
To differentiate itself, Yelp moves beyond customer reviews to provide users with more personalised recommendations, such as telling customers when their favourite restaurant has updated their menu. The company also champions its community as a reliable, unfiltered source of reviews.
The main battle for the company is against the increasing dominance of Google in the reviews space, which will be important for Yelp to keep innovating to stay ahead in the long term. The company looks to achieve this by focusing on data, improving its monetisation strategy and introducing enhanced features. For example, it recently redesigned the inbox experience to help businesses trying to reach consumers through high-quality leads.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2010
$25m
SERIES E
Feb 2008
$15m
SERIES D
Total funding: $56m
Company benefits
- Health benefits: Our employees are offered various coverage options for medical, dental, and vision plans
- Employee stock purchase plan: Become a Yelp shareholder by purchasing stock at a discount
- Paid time off programs: Take time to rest, recharge, and recover with paid wellness time, vacation, holidays, and one floating holiday per year
- Mental health support and services via Talkspace: Get easy access to mental health support and services via Talkspace, an online therapy and psychiatry service.
- Adoption, daycare, and baby bonding leave: Start or grow your family with confidence. From adoption assistance to backup daycare and paid time off for new parents, you’ll have support for your family.
- Transgender benefits: Live life authentically with a comprehensive list of benefits for transgender and non-binary individuals.
- Work from home reimbursement: Make your work from home experience more comfortable and productive with a monthly reimbursement.
- Wellness reimbursement: Whether it’s fitness clothes, a massage, or a gym membership, get reimbursed every month to keep up your self-care habits.
- Corporate discounts: Save some cash with corporate perks and discounts at local and national stores, cafes, fitness centers, and more.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Jeremy Stoppelman
(CEO)Previously VP of Engineering at Paypal. Dropped out of his Harvard MBA to start Yelp.
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