Customer Success Manager, FORM
$70-80k
+ Bonus based on company and team performance objectives
Digital assistant for the frontline
Job no longer available
Digital assistant for the frontline
201-500 employees
Job no longer available
$70-80k
+ Bonus based on company and team performance objectives
201-500 employees
Company mission
To drive faster actions and better decisions.
Role
Who you are
- You have 2-3 years’ experience managing B2B customers. Bonus points for managing a customer revenue portfolio of $2M or more
- You are comfortable working directly with executives and senior-level management
- You’ve managed simultaneous projects in a customer-facing role where you were directly accountable for delivering data-driven results
- You love data and may have been a data analyst in a past life. You can explain relational database concepts, have advanced Excel skills and have even written a SQL query or two over the years
- Your written communication is exceptional: concise, persuasive, and empathetic
- Your verbal communication is exceptional: clear, on-point and confident
- You have a proven track record of building successful relationships with customers, and one or two them would even be willing to serve as a reference
- You have a history of retaining and growing you customer portfolio
- Having too much work and not enough time doesn’t make you come unglued - You understand how to prioritize and focus on what is important
- You look forward to collaborating and building relationships with many other teams throughout the company
- You’re ahead of the game if you have experience working in retail and know terms such as end-cap, planogram, point-of-sale, display compliance, brand ambassadors, goal based attainment, etc. Bonus points for having experience within the beer/wine/spirits industry
- You have completed a bachelor’s degree. Bonus points for anything beyond that!
- You appreciate and align with our company values
What the job involves
- We’ll empower our customers to own and expand their use of FORM MarketX
- We’ll provide thoughtful FORM MarketX solutions and recommendations to help resolve new and existing customer pain points
- We’ll provide customer training on the FORM MarketX platform and consultation to help the customer maximize their use of the solution and minimize platform pain points/short comings
- We’ll provide managed services to the customers either directly or via the CS Operations team to augment the customer’s role in administration and management of their platform solution
- We’ll consistently communicate our value and demonstrate FORM MarketX’s ROI for our customers throughout their lifecycle
- We’ll have more than enough thrown at you from customers, but your ability to prioritize and deliver on the highest value items is what will distinguish your performance
- Through Executive Business Reviews, Strategic Planning sessions, and day to day communication, we’ll reinforce the value our customers receive from FORM MarketX
- We’ll retain and grow our portfolio organically; thanks to the solid foundation you’ve established for your accounts
Our take
FORM is a global leader in mobile data collection and in 2020 it merged with GoSpotCheck, which helps employees harvest real-time retail intelligence through web and mobile apps. In doing so, the companies have combined to further enable low-code/no-code mobile data collection and digital process automation for mid-sized and large global enterprises.
GoSpotCheck was one of a number of acquisitions for FORM, including Rodio Mobile and ShelfWise in 2021. This has helped FORM continue to see tremendous success in sectors that include Consumer Goods, Retail, Healthcare, Hospitality and Real Estate. It's also enabled them to rapidly innovate to be the world’s first Digital Assistant for the frontline.
Bridging the gap between frontline workers and back-office operations, FORM has gained widespread adoption and is currently empowering billions of mobile workers worldwide. Its success can be attributed to its ability to meet the need of Fortune 500 companies, making it a trusted solution for large-scale enterprises.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Dec 2019
$25.3m
LATE VC
Nov 2017
$21.5m
SERIES B
Total funding: $71.4m
Company benefits
- Full Medical Coverage
- Generous Flex Time
- Parental Leave
- 401(k) Plans
- Remote Work Eligible
Company HQ
Quincy, MA
Leadership
Ali Moosani
(CEO)Held various sales positions as well as serving on the boards of a number of companies, including Esko and 6Connex.
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