Principal Product Manager, Parloa
Product Platform
+ Equity
Conversational AI platform
Posted today
Conversational AI platform
201-500 employees
Posted today
+ Equity
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Proven Experience: 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role, including 3+ years managing platform or infrastructure products
- Technical Expertise: Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies
- Customer-Centric Mindset: Deep experience translating customer needs into scalable platform solutions
- Analytical Rigor: Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact
- Leadership: Demonstrated ability to lead cross-functional teams and influence without authority
- Strategic Vision: Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision
- Communication Skills: Exceptional ability to articulate complex concepts clearly and effectively to technical and non-technical audiences
- Values-Driven Leadership: Embodies Parloa’s values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions
What the job involves
- As a Principal Product Manager, Product Platform, you will lead the strategic development and execution of Parloa's product platform, ensuring it delivers scalability, efficiency, and innovation across our product ecosystem
- This is a pivotal role, requiring a balance of visionary thinking and operational excellence to build a platform that empowers teams, accelerates time-to-market, and drives measurable business impact
- You will work cross-functionally with engineering, design, and commercial teams to deliver a modular, integrated platform that enhances product innovation, reduces complexity, and creates exceptional internal and external user experiences
- Define and Drive Platform Strategy: Develop a clear, actionable product platform vision and roadmap, aligning with company objectives and market opportunities
- Build for Scalability and Modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design
- Champion Process Excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa's operating model and product standards
- Collaborate Across Functions: Partner with engineering, design, and commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact
- Elevate Decision-Making with Data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies
- Foster Customer-Centric Development: Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem
Application process
- Recruiter video call → Peer Interview → Case Study → 360° product interview(s) → Founder interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$63.6m
SERIES B
Mar 2023
$20.7m
SERIES A
Total funding: $88.4m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
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