Energy Specialist, Bulb
Customer Service
£24-27k
Plus bonus
100% renewable electricity supplier
Job no longer available
100% renewable electricity supplier
501-1000 employees
Job no longer available
£24-27k
Plus bonus
501-1000 employees
Company mission
Bulb's mission is to help its members lower their energy bills and cut carbon emissions.
Role
Who you are
- You have a minimum of 1 year of experience in a phone based customer service role or you're a Graduate
- You work well with structure in your day
- You’re motivated by hitting and exceeding targets
- You care deeply about how companies treat their customers
- You’re resilient and you cope well with difficult situations
- You have a high speed internet connection and a quiet comfortable place to work in the UK
What the job involves
- You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles)
- You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members
- As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team
- You’ll have regular socials and team meetings, being part of an inclusive culture
- You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework
- We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles
- At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are empowered to handle any query from beginning to end
- You’ll also have the opportunity to rotate into different teams and specialise in more complex areas of Bulb
Our take
The traditional energy market has been dominated by the big 6 companies for decades. Consumer energy in the UK has long been associated with rising prices, poor customer service and high profits for incumbent firms, however, startups like Bulb have become increasingly popular with customers looking for easy onboarding and bill management, and cheaper energy deals.
Bulb provides 100% renewable electricity to homes across the UK, France, Spain and Texas and 100% carbon offset gas in the UK. It supplies green energy as standard, with fair pricing and technology to help its members manage and reduce their energy use. It was the first energy supplier in the UK to become a certified B Corp and has been highly regarded for its exceptional customer service.
Despite its huge success with customers and massive growth since its founding, Bulb was put into special administration in late 2021 - leaving about 1.6 million customers needing a new energy supplier - after surging gas prices exposed firms that weren’t protected by buying energy in advance.
As of 2022, Bulb is being run by the government, but Octopus and Ovo Energy are two companies that are currently weighing a bid to buy Bulb. The winner will land a big chunk of the market share. The UK Business Secretary is confident that a buyer for Bulb will be found sooner rather than later.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2018
$79.2m
GROWTH EQUITY VC
Total funding: $79.2m
Company benefits
- Work from home opportunities
- 33 days holiday (incl. bank holidays). Buy up to 5 additional days
- After a year, take a month of unpaid leave
- Cycle-to-work scheme
- Video therapy sessions through Spill, to support positive mental health
- Competitive salary and monthly bonuses
- 12 weeks of full pay for maternity, paternity or adoption leave
- Healthcare with Vitality, life insurance, and a pension plan with employer contributions
Company HQ
Spitalfields, London, UK
Leadership
Hayden Wood
(Co-founder)Studied economics at LSE and spent 10 years as a management consultant, first at Monitor Group and then Bain & Company.
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