Customer Success Manager, Unite Us
Central Timezone
$75-80k
OTE
More information about location
Software to address the social determinants of health
Job no longer available
Software to address the social determinants of health
501-1000 employees
Job no longer available
$75-80k
OTE
More information about location
501-1000 employees
Company mission
Unite Us' mission is to redefine the way health is delivered across communities.
Role
Who you are
- 3+ years of professional work experience suggested
- 1-3+ years of customer success or related work experience preferred
- Established Customer Success skills to perform a range of day-to-day activities
- Strong communication and interpersonal skills
- Excellent project management, problem-solving, and conflict-resolution abilities
- Familiarity with SaaS products and the technology industry is a plus
- Ability to work collaboratively with cross-functional teams
- Demonstrated ability to take initiative, inspire others, and influence change at all levels
- Demonstrated success managing complex projects and scenarios with organization and confidence
- Self-starter motivation with strong organizational and time management skills – you make things happen!
- Experience analyzing data to pull out insights, tell a story, and drive action
- The ability to thrive in a variable and demanding start-up environment - you are solutions-oriented, comfortable with ambiguity, and highly adaptable
- A passion for healthcare, human services, and/or public health
- Typically requires a bachelor's degree or equivalent experience
What the job involves
- Unite Us is hiring a self-motivated Customer Success Manager with strong customer and community-facing skills and a passion for health and social care
- The Customer Success Manager will be responsible for ensuring customers and community-based organizations achieve their business objectives with Unite Us
- This role spans from strategic thinking to tactical execution, with relationship-building at its core, with a specific focus on building buy-in with local stakeholders
- You’ll be a key part of a dynamic, cross-functional team, so managing competing priorities and collaborating with others is essential
- Manage, grow, and retain a book of business for assigned non-complex small to mid-tier customers with an average $100K CARR
- Ensure customers have a high rate of customer satisfaction, adoption, and engagement
- Build and maintain strong, long-lasting customer and community relationships with stakeholders, including end-to-end engagement
- Collaborate with cross-functional teams to develop and execute a coordinated engagement approach to foster partnerships and ensure the growth and sustainability of customers and our accountable care networks
- Develop and iterate on success plans for customers that outline their key objectives and success metrics; identify coordinated strategies, key risks, and solutions to ensure long-term partnership success
- Solicit and synthesize customer feedback on a regular basis to serve as the voice of the customer and community partners within Unite Us
- Closely manage and monitor accounts to identify and eliminate risk of attrition
Our take
Unite Us is a technology company building a coordinated care network of health and social service providers in the US. Providers across sectors can send and receive electronic referrals, track every person's total health journey, and report on tangible outcomes across a range of services. This social care infrastructure helps communities transform their ability to work together and measure impact at scale.
Unite Us' software improves coordination, tracks outcomes, and helps standardize data sharing between payers, providers, government services, and social services. It works with healthcare organizations across the country including Kaiser Permanente, CyncHealth and the state of North Carolina, for example.
Recent acquisitions made by Unite Us, such as Staple Health, Carrot Health and NowPow will enable the company to continue to reduce inequities at structural, community, and institutional levels, and improve access to healthcare for US communities through the use of its operational software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$0.3m
GRANT
Nov 2021
$185m
LATE VC
Total funding: $380.6m
Company benefits
- Paid parental Leave
- 401k match
- Flexible vacation time
- Work from home opportunities
- Medical, Dental, and Vision coverage
- Commuter benefits
Company HQ
Tribeca, New York, NY
Leadership
Dan Brillman
(CEO)BA in Political Science at Yale. Previous Investment Analyst at Buck Consultants and Scout Ventures. Former Air Force Reserve Pilot. Co-founded Unite US in 2013.
Taylor Justice
(President)Previous Infantry officer in the US Army and Sales Engineer at JDSU for 4 years. Co-founded and was a Partner of HigherEchelon, a service-disabled veteran-owned consulting firm.
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