Technical Support Engineer, Salesforce

• Fluent proficiency in writing & speaking Portuguese or Spanish
• Bachelor's degree in Computer Science or a related field, or equivalent experience in a Systems Administrator role
• Experience managing Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) services
• Understanding of Internet technologies: firewalls, web servers, proxy servers, etc
• Understanding of SSL, TLS and HTTPS
• Excellent written and verbal communication skills

Desirable

• In your role as a Support Engineer, you are the first point of contact for customers experiencing deliverability challenges. Job responsibilities include but are not limited to:
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
• Developing and maintaining technical expertise in assigned areas of product functionality. Providing feature explanation and deliverability best practices
• Managing customer expectations and the customer experience to maximize customer satisfaction
• Actively maintaining and participating in job-related training activities
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
• Multitasking and performing effectively under pressure
• Creating and curating knowledge content