SDR Manager, ServiceTitan
Enterprise
$128-137k
+ Commission and equity
More information about location
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$128-137k
+ Commission and equity
More information about location
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- This role requires a proven track record in both closing and sales development, demonstrating the ability to lead by example
- Direct Sales Experience: Direct experience as an SDR/BDR coupled with direct experience in a closing AE role for 12+ months
- Leadership Experience: Strong preference for 1+ years of sales management experience or applicable team lead/management experience
- Outbound Expertise: Outbound-specific cold-calling experience (not just handling inbound leads) and a strong passion for and understanding of outbound pipeline generation processes
- Track Record: History of managing, or being a part of, a high-performing sales team with a track record of success in both an AE and leadership role
- Attitude: Enthusiastic, inspirational, and vibrant attitude
- Communication & EQ: Expert communication and presentation skills, strong interpersonal skills, and high emotional intelligence
- Analytical Skillset: Analytical mindset comfortable generating reports and identifying trends in data
- Technical Proficiency: Adept at adopting and rolling out new sales enablement technologies; proficiency with Salesforce.com is a must. Experience with Salesloft, Gong, and associated tech stack solutions is strongly preferred
- Cross-Functional Skills: Excellent business partner and cross-functional relationship-building skills
- Our Investment in Your Success:
- We invest heavily in our leadership team by providing the tools, visibility, and support necessary to execute a successful growth strategy
- Strategic Collaboration: Direct collaboration with Senior Management and access to key organizational decision-makers
- Continuous Development: Resources and support to stay abreast of the best sales enablement technologies and coaching methodologies
- High Impact: The opportunity to build and lead a best-in-class SDR team, directly influencing the entire company's pipeline health and revenue success
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- As the Manager of Strategic Development Managers (SDM, our SDRs focused on our Enterprise Market), you will play a pivotal role in shaping and implementing ServiceTitan’s Enterprise Sales Development strategy
- You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success
- This role is incredibly important to the entire company, requiring you to work hand-in-hand with leadership to build out an extraordinary SDR team
- Your primary focus will be on outbound pipeline generation through various creative channels (Cold Calls, Cold Emails, Direct Mail, etc.)
- Pivotal Impact: You will be instrumental in shaping the Enterprise Sales strategy and directly contributing to the company's overall revenue goals
- Team Building: You will have the unique opportunity to help recruit, onboard, and train numerous new hires, shaping the future talent of the sales organization
- Leadership Visibility: You will report directly to Senior Management on operational and financial KPIs, positioning you for high organizational visibility and future growth
- Your focus will be on team leadership, performance coaching, and strategic implementation of outbound pipeline generation processes
- Team Leadership & Management: Manage and lead a team of 8–12 SDMs on objectives, sales development, and performance achievement
- Coaching & Development: Coach and develop future sales professionals through call coaching, skill development, and shadowing. Serve as a mentor and be a steward of the ServiceTitan organization
- Strategy & Process: Teach, share, and implement SDR strategy and processes, staying abreast of and coaching on best practices
- Performance Tracking: Monitor lead processes, metrics, and catalyze pipeline creation. Help evaluate new technologies and programs to drive superior performance
- Motivation & Recognition: Motivate, incentivize, and recognize team members to encourage top performance
- Recruiting: Actively participate in the recruiting, interviewing, and onboarding of new Team Members
- Operational Rhythm: Maintain an operating rhythm of weekly 1:1s, team meetings, forecasting calls, and business partner collaboration
- Stakeholder Collaboration: Responsible for the collaboration, regular meetings/communication, and value added to our internal Sales stakeholders (our "customers")
- Reporting: Report to Sr. Management on operational and financial KPIs
Application process
- A Note on the Application & Hiring Process: When you submit your application for the Manager of Sales Development Representatives position, your candidacy will be considered for all available SDR, PDR, and MDR Management opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex
- Our dedicated recruiting team operates centrally to review candidates for these multiple sales verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit
- The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and sales vertical you will be supporting
- If you're ready to launch your sales career with a company that invests in your success, we want to hear from you!
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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