Customer Operations Specialist, Tagvenue
More information about location
Venue booking platform
Job no longer available
Venue booking platform
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To make venue hire effortless.
Role
Who you are
- Experience in providing customer support, preferably in tech companies
- Ability to communicate effectively in English (C1 level)
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Focus on results and a strong work ethic
- Customer orientation - you go above and beyond to provide the best customer experience
- Ability to get things done timely and with exceptional attention to detail
What the job involves
- Providing excellent customer service both via email and over the phone
- Identifying and handling problematic cases (eg. potential fraud)
- Developing solid and trusting relationships with our clients by continuously educating them on our marketplace policies
- Maintaining customer records and updating account information
- Checking with our venue partners if they meet customers' requirements
- Maintaining and enforcing marketplace policies
- Proactively contributing to the Team’s targets
Our take
Founded in 2015 after struggling to book a space for a business event, Tagvenue is now one of the world’s fastest-growing online venue hire marketplaces. The platform offers upwards of 11,000 diverse event venues, from restaurants to churches, in countries all over the world, including the UK, America and Singapore.
Indeed, the over 200,000 brands and users speak for themselves, as the quality of Tagvenue’s platform has meant global brands, including Google, Facebook, eBay, Netflix and Visa, have all trusted the venue hire’s services. Whilst the pandemic could have knocked Tagvenue back, as it did for many events organisers, the company held successful virtual events in order to maintain its market position.
The ambitious company has no plans of slowing down, focusing now on expanding its reach, aiming to cover the entire UK market, as well as growing its footprint across more cities around the globe.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Flexible working hours
- Flexible employment conditions (UoP, UZ, B2B)
- Constant learning culture among sharp and passionate people who read books, attend & speak at conferences. We also offer an unlimited book allowance to support your personal growth
- Chance to gain real-life experience in a company present in 6 international markets
- Opportunity for fast personal and professional growth in an exciting startup environment
- Enjoy the ride - we work hard but we know how to have fun in the process :) If you are based in Kraków, you’ll definitely enjoy our Office Fridays with breakfast before work and pizza & beers (or juice) after pizza. Plus, as a part of the events industry, we are all about parties! We work, we achieve our goals, and we don’t forget about celebrating our successes!
- A choice to work 100% remotely from anywhere in Europe or, if you prefer, from our office in Kraków, Poland (located in the heart of Kazimierz)
Company HQ
Holborn, London, UK
Leadership
Artur Stepaniak
(CEO & Founder)Previously served as a Proprietary Trader for Other and as a Derivatives Trader for Futex.
Maksim Kondratjuks
(Executive Chairman & Founder)Previously served as Manager of Equity Capital Markets of Russia, CIS & Mongolia for the London Stock Exchange, as a Consultant of Equity Capital Markets for the Mongolian Stock Exchange, and as an Analyst of Equity Research for AB Bankas "Snoras".
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