Customer Success Engineer, MagicSchool AI
$100-160k
+ Equity
AI education platform
Be an early applicant
AI education platform
21-100 employees
Be an early applicant
$100-160k
+ Equity
21-100 employees
Company mission
To help lighten the load, so teachers can save their energy for where they shine best - in the classroom, in front of students.
Role
Who you are
- Deep expertise in debugging integration issues (e.g., SSO, APIs, LTI) and working with platforms like Clever, Canvas, Schoology, or Google Classroom
- Skilled in modern web technologies (Node.js, React, TypeScript, PostgreSQL), SSO protocols (OAuth 2.0, OpenID), and tools like SQL and Metabase for data insights
- Experience tailoring AI tools using advanced prompt engineering and innovative methodologies to meet customer needs
- 2+ years in a technical role such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer
- Demonstrated expertise in API integrations, SSO systems, and generative AI customization
- Proven ability to manage and resolve technical integration challenges in client-facing environments
Desirable
- 5+ years in a technical role in EdTech such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer
- Experience with Edlink or other EdTech integration platforms
- Familiarity with ticketing systems and process improvement methodologies
- Background in both Customer Success and Engineering functions, showcasing versatility and a collaborative mindset
- Startup experience and the ability to thrive in a fast-paced, dynamic environment
What the job involves
- As a Customer Success Engineer, you will bridge technical engineering with client success, ensuring seamless integrations, solving technical challenges, and delivering exceptional onboarding and post-sales experiences
- You will design and implement scalable solutions, customize generative AI tools to fit specific customer needs, and act as a trusted technical advisor to both internal teams and external clients
- This role requires both technical expertise and strong communication skills to translate complex concepts into accessible solutions for educators and administrators
- Manage technical integration projects (e.g., SSO, Clever, API connections), troubleshoot onboarding challenges, and ensure successful adoption with minimal engineering dependency
- Collaborate with customers to design AI-driven solutions through advanced prompt engineering, delivering tailored workflows that enhance educator efficiency
- Develop comprehensive onboarding materials and user-friendly technical guides for diverse audiences, streamlining processes for scalability
- Proven ability to document systems, streamline processes, and create scalable frameworks for tracking and improving integrations
- Exceptional communication skills to bridge technical and non-technical audiences, combined with a customer-first approach to solving complex challenges
- Serve as a technical bridge between customers, engineering, customer success, sales, and product teams, ensuring alignment during pre- and post-sales processes
- Monitor feedback to drive product improvements, build prototypes to showcase capabilities, and mentor teammates on technical best practices and AI customization
Application process
- Please note that applications for this position will be accepted until 1/27/24 - applications received after this date will be reviewed on an intermittent basis
- While we encourage early submissions, all applications received by the priority deadline will receive equal consideration
- Thank you for your interest, and we look forward to reviewing your application
Our take
MagicSchool AI is levelling up education with its generative AI tools designed to enhance both teaching and learning environments. Initially focused on creating AI-driven resources for educators, the company is now expanding to provide tools directly for students, to support various learning activities and improve educational outcomes.
These tools are built to streamline and enrich the educational experience with customized AI solutions that cater specifically to the needs of teachers and students. By working closely with educational institutions and incorporating feedback, MagicSchool aims to address common challenges in education and make AI a valuable asset in the classroom.
With substantial funding to its name, its clear that investors see the potential in MagicSchool's proposition. The company is now ready to take the next step in its mission of integrating AI into educational settings to benefit both teachers and students.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jun 2024
$15m
SERIES A
Aug 2023
$2.4m
SEED
Total funding: $17.4m
Company benefits
- Work from home
- Unlimited Time Off
- Insurance (we offer four different 100% employer-paid health insurance plans, and dental and vision are also offered at very low premiums)
- $100 Monthly Wellness Stipend
- 401k Match (we match 100% of the first 1% and 50% of your next 5%)
- Stock Options (all of our employees are offered generous stock options, vested over 4 years)
Company values
- Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families
- Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI
- Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs
- Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before
- Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education
- Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world
- Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do
Company HQ
Civic Center, Denver, CO
Articles
Leadership
Adeel Khan
(CEO)Previously a Founding School Director/Managing Director of Schools at DSST Public Schools. Prior to that, they were a Social Studies Teacher at KIPP Metro Atlanta and a Special Education and English Teacher at Teach for America.
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