Customer Care Specialist, Sharebite
Passport
$40-52k
+ Equity
Meal benefits platform
Job no longer available
Meal benefits platform
21-100 employees
Job no longer available
$40-52k
+ Equity
21-100 employees
Company mission
To feed every worker in America.
Role
Who you are
- 1 year of experience in a customer service or operations role preferred
- Experience in Fintech or quickly advancing technical fields preferred
- Excellent communication skills - you feel comfortable with written and verbal correspondence
- Empathy - you are able to identify with customer dilemmas, and assist in a compassionate manner
- Problem solving skills - you enjoy digging a little deeper to find the root of a problem, and using that information to best assist customers and bolster the product
- Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and develop
- Dynamic - you’re comfortable with the nuances of a developing team, and enjoy thinking dynamically to solve problems on the fly. You can take core concepts and apply them to any situation
- White-glove mentality - you actively seek to find the best way to not only assist customers, but to ensure they have a truly exceptional experience
- Self-Starter - you’re comfortable working on a leaner team, and excited to have a hand in developing product ideas
What the job involves
- As a Passport Customer Care Specialist, you will work closely with your team members to ensure white-glove service for our versatile fintech product
- You will receive training to be fully versed on Sharebite’s product offerings, learn customer dynamics and operations, and utilize problem-solving skills to find satisfactory solutions for our clients
- This role works in a specialized Customer Care capacity - this team is a tight-knight group who tackles nuanced Customer Care matters, as well as taking opportunities to turn customer feedback into product development ideas
- You will work closely with the Passport Team Lead to maintain highly efficient day-to-day operations, and keep excellent customer satisfaction for one of our quickest-growing products
- Work directly with customers to answer questions and resolve problems
- Utilize email and phone calls to provide white-glove service in a timely manner
- Ensure that Customer Success operations, procedures, and systems are adhered to
- Work with the product to identify improvement opportunities, relay customer feedback, and develop best practices
- Collaborate with the Passport Team Lead and other Customer Care Associates to ensure smoothness and efficiency in daily operations
Our take
The modern workplace landscape has undergone a profound transformation. Whether situated within traditional office spaces or working remotely from home, today's teams exhibit an unprecedented level of diversity and dispersion. Amidst this evolving backdrop, Sharebit emerges as a pivotal player in the expansive food delivery sector, striving to foster a heightened sense of connection through its innovative approach to corporate catering.
The platform streamlines the administrative aspects for companies, paving the way for a frictionless experience. This is facilitated by an efficient no-contact ordering system, which has witnessed a remarkable 400% surge in contractual business. This surge can be attributed to companies readjusting to an in-office workforce after the pandemic-induced remote work phase.
Sharebite's triumphs extend to noteworthy partnerships, including prestigious entities like Credit Suisse and Neuberger Berman. Bolstered by funding too, the company is poised for ambitious expansion plans across major metropolitan markets in the US. And its paying off, as the company was named the 35th fastest-growing company in NA on Deloitte's 2024 Technology Fast 500™. After a year of great success and continued momentum, it will be exciting to see what the company does next.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2024
$13.6m
LATE VC
Jun 2022
$39m
SERIES B
Total funding: $80.7m
Company HQ
Civic Center, New York, NY
Leadership
Dilip Rao
(Co-Founder & CEO)Graduated from Columbia Business School with a Master's Degree in Business Administration. Previously worked as an Analyst at Goldman Sachs and Credit Suisse.
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