Technical Support Associate, Amplify
Contractor
$23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience
More information about location
K-12 curriculum & assessment publisher
Be an early applicant
K-12 curriculum & assessment publisher
1001+ employees
Be an early applicant
$23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience
More information about location
1001+ employees
Company mission
To help educators create the next generation of scientific innovators as well as citizens who are sceptical, curious, and evidence-based thinkers.
Role
Who you are
- This position is ideal for technically savvy professionals with customer service experience who enjoy advanced troubleshooting and want to make a meaningful impact in real classrooms
- Are highly proficient in technical troubleshooting and documentation
- Enjoy identifying patterns and solving complex problems
- Are committed to delivering excellent customer experiences (instead of “delighting customers”)
- Thrive in fast-paced, high-demand environments
- Learn quickly and adapt to changing priorities
- Communicate effectively with both technical and non-technical audiences
- Collaborate with a team-first mindset
- Have strong attention to detail
- Bachelor’s degree in a related field or 2+ years of equivalent experience
- Experience troubleshooting and resolving technical issues
Desirable
- Experience with databases such as Oracle, PostgreSQL, Amazon RDS, or Snowflake
- Familiarity with tools in the Atlassian suite (e.g., Jira) and data visualization tools like Tableau
- Knowledge of network topologies and protocols, including proxies and firewalls
- Experience in an IT/help desk support environment
- Experience with educational platforms such as PowerSchool, Clever, Canvas, Infinite Campus, Schoology, or Amplify’s product suite
What the job involves
- Amplify is seeking full-time, seasonal, remote Technical Support Associates to join our Technical Support team
- In this role, you will serve as the primary point of contact for investigating and resolving complex technical issues across Amplify’s educational software applications for both customers and internal teams
- In addition to making a direct, tangible impact on educators nationwide, you’ll:
- Make a meaningful impact on student learning while building relationships with educators
- Join a cohort of like-minded colleagues and expand your professional network
- Participate in an interactive onboarding experience with hands-on simulations and mentorship
- Enhance your technical expertise in educational platforms, CRM tools, and customer support strategies
- This is a contract role expected to run from June 15, 2026, through the end of October, aligned with our peak season
- Essential Responsibilities:
- Investigate, triage, and resolve technical issues within educational software applications, providing timely and accurate follow-up to internal and external stakeholders
- Deliver exceptional customer support through professional, courteous, and timely communication
- Escalate complex cases to specialized teams as needed and collaborate with Engineering via tools such as Jira and Salesforce
- Manage high-priority cases from strategic customers while balancing broader organizational priorities
- Log all customer interactions in Salesforce, ensuring accurate records and data integrity
- Quickly adapt to new product releases and platform updates, becoming a subject matter expert on evolving tools and processes
- Proactively share insights, solution patterns, and learnings to strengthen team knowledge and problem-solving
- Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). Each associate will work an 8-hour shift from 9:00: AM to 7:00 PM Central Standard Time (EST), Monday through Friday
- Full-time availability from June 15 - October 30, 2026, with peak workload from August 1- October 15. Time off requests can not exceed 5 consecutive days during this time period
- Associates must be online, available, and actively engaged throughout assigned shifts, with reliable high-speed internet and a professional, quiet workspace
- Video presence is required for meetings, trainings, and customer calls, maintaining professional appearance and background
- Associates will be provided a MacBook, headset, and mouse
- Working as a Technical Support Associate must not violate school or district moonlighting/revolving door policies. Teaching or leading roles at a school/district cannot coincide with this position
- This role is a temporary, contingent position through a staffing agency. Employment beyond the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback
Application process
- Start Date: June 15, 2026
Our take
Since launching as Wireless Generation in the year 2000, before rebranding in 2012 after News Corp acquired the company, Amplify has grown into one of the leading providers of K-12 curricula, assessment and supplemental programs for ELA (English Language Arts), Math and Science.
The EdTech market has been growing rapidly for the last decade and more, and its value is expected to surpass 230 billion by 2030. This growth means that the company has plenty of competition from the likes of Khan Academy and Kaplan Test, but the fact that Amplify is used by around 10 million students puts it in a very strong position.
After a major growth funding round in 2021, Amplify acquired digital math tools developer Desmos. This is in keeping with its commitment to strategically acquire high-performing education companies in order to expand its own tech and product offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$215m
GROWTH EQUITY VC
Mar 2021
$0.1m
GRANT
Total funding: $263.3m
Company benefits
- Full benefits: Our health insurance options include health, dental, and vision coverage for spouses, domestic partners, and children—effective on your date of hire. We make a generous contribution to all employee HSA plans, which can be used to cover eligible health expenses. We offer unlimited paid time off, a 401(k) plan with an employer match, long- and short-term disability, and employer-sponsored employee life insurance. We offer paid parental leave, backup childcare and backup eldercare. On top of all that, we also provide our full-time employees with a robust voluntary benefits program that includes coverage options for everyone in the family, including pets.
- Opportunities for inspiration: Amplify believes in the importance of supporting charitable nonprofits in the communities where we live and work. We encourage employees to support organizations that promote the welfare of children and families in the areas of education, health, and social services. One way for employees to give back is through our Volunteer Time Off program, which allows employees to take 16 hours each year to contribute to an eligible charitable or nonprofit organization.
- Tuition reimbursement: Full-time employees who are enrolled in an accredited college or university course related to their areas of work are eligible to receive tuition reimbursement.
Company HQ
Dumbo, NY
Leadership
Larry Berger
(Co-Founder & CEO)Co-founded Wireless Generation in 2000 and was CEO until News Corp bought the company in 2010, becoming President and then CEO of Amplify post-acquisition. Serves on the boards of Touch Press, the Academy of American Poets, Lapham’s Quarterly, the Institute for Sustained Attention, and the Southern Education Foundation.
Catherine Mackay
(COO & President)Catherine joined Amplify in 2014 as a Consultant of Amplify Learning. She quickly moved into the role of GM and SVP of Middle School ELA, then CEO of Amp,ify New Curriculum before becoming COO in 2018. Prior to Amplify, she spent 8 years at Tablet Hotels (acquired by Michelin) as the Head of Business Development and Director of the Operating Board.
LaShon Ormond
(CIO)LaShon joined Amplify in 2011 as a Project Manager. While at the company, she's held a number of roles and moved into the role of Chief Impact Officer in 2023.
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