Junior Account Manager, Finom
Italian Speaker
Financial solutions for entrepreneurs and freelancers
Job no longer available
Financial solutions for entrepreneurs and freelancers
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
Role
Who you are
- You enjoy talking to people and genuinely want to help businesses succeed. You'll ideally have:
- Previous experience in Account Management, Customer Success, Customer Care, Business Development or Sales
- Excellent communication skills and confidence speaking with customers over the phone
- Strong relationship-building skills and commercial awareness, without being pushy
- A proactive mindset, curiosity, and the ability to ask great questions
- Excellent organisation and follow-up skills, and the ability to manage multiple customer relationships at once
- Native-level fluency in German, French or Italian (the market you'll support), plus fluent English
What the job involves
- As a Junior Account Manager, you'll manage your own portfolio of business customers: building relationships, understanding their businesses, and helping them get the most value from Finom. This isn't a traditional support role, and it isn't cold sales. It's about building long-term relationships, reducing churn, increasing engagement, and helping customers grow with Finom
- Using customer data and behavioural insights, you'll identify customers whose activity has dropped, those at risk of leaving, and customers with opportunities to increase their usage of our products
- You'll contact customers by phone, email and chat, understand what's happening in their business, remove barriers to success, and work across multiple teams to ensure they receive an outstanding experience. Every interaction should leave the customer feeling that Finom genuinely cares about their business
- Manage your own portfolio of business customers
- Build trust through regular, proactive conversations
- Understand each customer's business, goals and banking needs
- Become a trusted point of contact for your customers
- Proactively contact customers who:
- Have reduced their activity or become inactive
- May be at risk of leaving Finom
- Have experienced previous service issues
- Require additional support to get value from Finom
- Your role is to understand why and help bring them back
- Through meaningful conversations you'll identify opportunities to help customers get more value from Finom by:
- Increasing product adoption
- Encouraging customers to make Finom their primary business account
- Understanding how they currently bank and where the gaps are
- Identifying unmet needs and future opportunities
- Sharing customer feedback with Product and other internal teams
- If a customer has experienced an issue:
- Listen
- Take ownership
- Coordinate with Customer Care, Operations or Product to resolve it
- Follow up personally once the issue has been resolved
- You don't hand customers off to another team, you stay responsible for the relationship throughout
- Before contacting a customer you:
- Understand their business
- Review previous interactions
- Analyse changes in account activity
- Research opportunities to make every conversation relevant and valuable
- You'll work closely with Customer Care, Sales, Product, Operations, Risk and AI to give customers the best possible experience, and to make sure their feedback improves our products and processes
- What Success Looks Like
- You'll have clear quarterly objectives focused on customer outcomes, not just activity, including:
- Contacting the customers assigned to your portfolio
- Achieving meaningful engagement
- Reducing customer churn and reactivating inactive customers
- Increasing customer engagement and product adoption
- Helping more customers make Finom their primary business banking provider
- Targets are set and reviewed every quarter, and performance against them is rewarded through a quarterly commission scheme on top of your base salary
Our take
Financial services can be complicated and time-consuming, especially for smaller companies, early-stage businesses, and freelancers. And navigating everything from invoices to expenses can often pull focus away from actually running the business.
Founded by the team behind the online B2B bank Modulbank, Finom is the fastest-growing financial management platform for SMEs and freelancers. Its automated tools cover everything from expense tracking to e-invoicing to multi-banking, and it's even supported by partnerships with the likes of VISA and Klarna.
This rapid growth is backed by strong investor confidence, too, with some significant funding added to its name in 2025. The capital will support customer acquisition, product expansion, and strategic initiatives. And with ambitions to reach 1M business customers by the end of 2026, Finom is seriously setting its sights high.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2025
$132m
SERIES C
Feb 2024
$57.4m
SERIES B
Total funding: $208.9m
Company HQ
Buitenveldert-West, Amsterdam, Netherlands
Leadership
Andrew Petrov
(Co-Founder & CEO)Prior to co-founding Finom in 2020, Andrew co-founded Modulbank where he served as a Chairman of the Board for 5 years.
Oleg Laguta
(Co-Founder & CFO)Oleg has 14 years in fintech and banking development. Previously, he co-founded Modulbank alongside Andrew.
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