Account Manager, PitchBook

$110k

+ Shared ownership employee stock program + Annual on target variable commission of fully ramped representative meeting expectations: $45,000. PitchBook currently has no cap on commission and commission is determined by individual performance

Tableau

Excel

Salesforce

Junior and Mid level

New York

3-5 days a week in office

Private capital marekt intelligence platform

Job no longer available

Private capital marekt intelligence platform

1001+ employees

B2BAnalyticsMarket researchSaaSVenture CapitalCapital Markets

Job no longer available

$110k

Tableau

Excel

Salesforce

Junior and Mid level

New York

3-5 days a week in office

1001+ employees

B2BAnalyticsMarket researchSaaSVenture CapitalCapital Markets

Company mission

To provide thousands of global business professionals with comprehensive data on the private and public markets to help them discover and execute opportunities with confidence.

Job

Company

Role

Who you are

A contagious positivity, insatiable curiosity and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!
Bachelor’s degree preferred
2+ years of sales or account management experience
Proven ability to close complex deals with relevant stakeholders and oversee the end-to-end sales process
Prior experience with Catalyst, Salesforce or similar CRM to forecast sales and maintain updated records of client interactions
Have excellent verbal and written communication skills with a keen eye for detail
Exemplary presentation skills; comfortable to engage a diverse array of clients
Interest in the Private Equity / Venture Capital marketplace preferred
Curious, able, and interested to learn about client needs
Organized with terrific prioritization skills
Self-motivated, persistent, goal-oriented attitude, and can work effectively as part of a team
Possessing strong negotiation skills, persistence, and resiliency
Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

What the job involves

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving
While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success
We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers and partners
The Account Manager role manages PitchBook’s core customer relationships
They work to build a sales strategy that leads to expansion, renewals, and customer satisfaction
The Account Manager will be dedicated to finding additional opportunities within current client accounts, addressing client needs on an ongoing basis and establishing lasting relationships with crucial decision makers
Achieve sales and retention goals measured quarterly while providing excellent support to clients
Act as primary point of contact and business partner for a dedicated portfolio of PitchBook’s core clients via in-person meetings, phone, and/or email
Identify growth opportunities to expand existing user base within portfolio of accounts to achieve and consistently exceed sales and retention goals
Develop and own the long-term strategy; define growth goals and execution plans to increase engagement and footprint with clients over a multi-year time horizon
Conduct client demonstration sessions designed to highlight how the PitchBook platform addresses the needs of the account and individual end users with a consultative approach
Work collaboratively with designated Customer Success Managers and Customer Success Associates to strategize on account retention and growth opportunities
Go above and beyond to ensure customer satisfaction with business reviews and continual product education
Efficiently and thoroughly manage your pipeline and oversee the end-to-end sales cycle
Use Catalyst and Salesforce to effectively manage client relationships through client interactions, account mapping, pipeline, and task management
Drive engagement with prospective clients through personally crafted sequences and/or marketing provided materials via Highspot
Use Tableau to effectively manage client usage data and trends
Use Gong regularly to review client calls, provide product feedback, and self-evaluate
Effectively prospect new accounts as needed, creatively leveraging various channels including events, Salesforce, LinkedIn Navigator, and others
Participate in monthly global account manager meetings to share learnings, success stories, and to improve processes
Adheres to SalesForce best practices and understands the importance of data hygiene and pipeline management
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested

Our take

Recognizing the need for actionable and extensive intelligence in the private equity sector, PitchBook was founded in 2007 with the vision to create a resource for comprehensive data, research, and insights spanning the global capital markets.

To address the complexity of these markets, PitchBook has continually expanded its coverage, integrating thousands of datasets and millions of individual insights into its platform. The company's dedication to innovation is evident in the pioneering features and products introduced to surface critical information for its clients.

PitchBook's integration into Morningstar since 2016 has provided a solid foundation for sustained growth and development. The company's commitment to helping clients make informed decisions suggests a future of ongoing evolution and expansion, as it remains at the forefront of providing indispensable resources for navigating the complexities of the global capital markets.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.2)

Company

Funding (2 rounds)

Jan 2016

$10m

SERIES B

Sep 2009

$3.8m

SERIES A

Total funding: $13.8m

Company HQ

Central Business District, Seattle, WA

Leadership

Rod Diefendorf

(President & COO)

Prior to joining PitchBook in 2016, Rod spent over 5 years at Archeo, Marchex as an SVP/GM of Publishing and as the COO.

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