IT Business Partner, Flo Health

• Demonstrable experience in an IT Business Partner, IT Manager or senior technology generalist role, with responsibility for stakeholder engagement at a senior level
• Strong understanding of SaaS platforms and software contract and licence management
• Proven ability to develop or contribute to technology roadmaps and strategies, and to communicate them clearly to non-technical audiences
• Experience translating business requirements into IT solutions, working with internal or external delivery teams
• Comfortable operating hands-on in a small company environment, including resolving practical IT issues as needed
• Strong organizational and prioritization skills, with the ability to manage a varied workload independently

Desirable

• You will act as the primary bridge between the business and IT, translating strategic objectives into technology solutions
• Reporting to the Head of IT, you will own the enterprise SaaS portfolio, build trusted relationships with senior business stakeholders, and, as a confident, hands-on IT generalist, ensure the day-to-day technology experience of staff is seamless
• This is a standalone role requiring someone who is equally comfortable presenting a technology strategy to the leadership team and troubleshooting a conferencing system before an important meeting
• Technology Strategy & Planning:
• Partner with senior leaders and department heads to understand business goals and co-develop a technology strategy that actively enables them
• Support the Head of IT to develop and maintain a multi-year IT roadmap, presenting it to stakeholders on a regular basis
• Identify and champion opportunities to improve business performance, efficiency and competitive advantage through technology
• Contribute to annual IT budgeting and business case development for technology investment
• SaaS & Software Lifecycle Management:
• Own the end-to-end lifecycle of the company's SaaS portfolio — from evaluation and procurement through to renewal, rationalisation and retirement
• Manage vendor relationships, contracts and licence optimisation to ensure value for money and appropriate usage
• Maintain a clear, current inventory of all software assets, their owners, costs and renewal schedules
• Lead or support the selection and implementation of new software platforms, working closely with business stakeholders and the offshore support team
• Stakeholder Engagement & Relationship Management
• Serve as the trusted, visible, on-site technology advisor to business stakeholders at all levels
• Translate business needs into clear, actionable requirements for the offshore IT support team
• Act as the escalation point and internal advocate for the business when offshore support is insufficient or unresponsive
• Produce clear, accessible technology communications and updates for non-technical audiences
• IT Governance & Risk:
• Ensure software and systems comply with relevant data protection, security and licensing obligations
• Identify and manage technology-related risks, feeding into broader business continuity and risk planning
• Define and maintain appropriate IT policies and standards in conjunction with the Head of IT
• Hands-on Support (as required)
• Provide practical, on-site support when the situation demands it — including troubleshooting meeting room AV and conferencing equipment, supporting new starter onboarding, and resolving issues that cannot be addressed remotely
• Be the visible, competent face of IT in the office, ensuring issues are resolved quickly and professionally