Senior User Researcher, Everlaw
$135-175k
+ Equity Program
More information about location
3 days a week in office (Oakland, CA)
Unified platform for e-discovery and litigation
Posted today
Unified platform for e-discovery and litigation
201-500 employees
Posted today
$135-175k
+ Equity Program
More information about location
3 days a week in office (Oakland, CA)
201-500 employees
Company mission
To promote justice by illuminating truth.
Role
Who you are
- You have at least 5 years of experience in conducting mixed-method research, using data to draw insights and hypotheses, and incorporating research into the product development lifecycle
- You’re a great storyteller, able to distill complex findings into recommendations appropriate for both senior leaders as well as designers, product leads, and engineers
- You have experience with a variety of research goals and methods, and are capable of conducting research from small-scale usability tests to large, greenfield investigations
- You are a great storyteller communicating insights and complex concepts simply
- You have an empathetic and analytical mindset that enables you to be more observant, and ask better questions to discover deeper insights
- You have an appreciation for quantitative and qualitative data and how they complement each other
Desirable
- You have experience working with legal professionals
- You have experience recruiting SaaS prospects and customers as research participants
- You have excellent workshop facilitation skills
What the job involves
- Everlaw is seeking a Senior User Researcher to join our dynamic product team
- In this role, you'll set your own bar and lead investigations into new strategic initiatives, uncovering valuable insights about our users and the legal space
- Everlaw is expanding into greenfield product areas, and your research will play a key part in shaping our product strategy
- You'll play a crucial role in elevating the entire product development team's understanding of our users, helping us build a product that empowers legal teams, government agencies, and nonprofit organizations to discover truth and promote justice
- We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals
- We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplevel the team and our product, but we don’t expect you to know everything on Day 1
- Become product certified! You will learn the ins and outs of the Everlaw platform through a series of training modules
- Lead the product team’s investigation into multiple new and emerging product areas
- Plan and conduct qualitative user research to better inform long-term product vision and improve existing experiences
- Synthesize and communicate compelling insights to the team to help drive innovative solutions and increase understanding and empathy for users
- Create and maintain foundational research artifacts to keep the team informed about who our users are, and how they think about their work
- Shape and define the research discipline to make it a core pillar of product development by documenting robust processes and creating toolkits that elevate and scale the product development teams’ research capabilities
- Collaborate with data scientists, engineers, designers, and product leads to determine when, how, and what to measure to inform success of the product and individual features
Our take
Everlaw builds technology to help corporations, law firms and government entities solve the toughest problems in the legal industry. The company's platform includes features to help speed up legal work, freeing up time to be spent on more value-add activities. Everlaw’s clients include 8 of the top 10 class action firms in the US and is used by state attorneys general in every state in the US.
The legaltech space is growing fast. It's a big industry where a lot of money is spent, but it has been largely untouched by technology until recently, leaving a big opportunity. The company expanded to Australia and New Zealand following a partnership with Australian e-discovery provider Adio.
Everlaw has also been testing ChatGPT since it launched as it has accelerated development and integration of of generative AI. The company is also pursuing growth for its Everlaw for Good Program, seen at the 2024 Equal Justice Conference in Detroit, appointing its first program director, enhancing its generative AI offerings, and increasing investment to dismantle barriers to justice for low-income Americans and marginalised communities in need of legal representation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
45% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$202m
SERIES D
Mar 2020
$62m
SERIES C
Total funding: $298.6m
Company benefits
- Mind & Body - Everlaw cares about the whole person, and that is underscored by our health care plan. Everlaw offers employees and their dependents private health insurance which covers 100% of employee health insurance premiums and 60% of dependent premiums.
- Investing in Your Future - Everlaw believes in building for the long-term – for both our product and our employees. Everlaw enrolls employees in a pension fund upon hire where employees contribute 4% of their salary with a company match of 4%. An additional 1% comes from the UK government in the form of tax relief.
- Family Bonding - Everlaw supports growing families by ensuring employees receive 100% of their salary for up to 10 weeks for family-bonding leave, in addition to 8 weeks of fully paid leave for birthing parents.
- Everlawlidays and More - When you have a group of highly skilled, highly driven truth-finders, it’s important to build in breaks for recharging. Everlaw offers employees 20 days of paid holiday per calendar year in addition to the eight public holidays in England and Wales. Everlaw also recognises four ‘Everlawlidays’ that are designated days off for the whole company. Upon their fourth work anniversary, employees are upgraded to 23 days of holiday and to 27 days on their seventh work anniversary.
- On-Site Lunches and Snacks - Enjoy delicious daily catered lunches and sample the rotating snack and beverage selections in our London office.
- Never Stop Learning - We are committed to Everlawyers’ professional growth and encourage employees to pursue the right learning and development opportunities for wherever they are in their journey. With an annual Learning & Development stipend of £1,600, Everlawyers can attend conferences, obtain certifications, join classes and meet with career coaches.
- Giving Back - We are committed to supporting our local communities so we build in time for you to give back. In addition to time off for company-sponsored volunteer events, employees get four paid hours per quarter to volunteer at any charity recognised by the HMRC.
- Creating Community - Everlaw is filled with empowered, passionate problem solvers who like to have fun. From team dinners to holiday parties, Everlaw hosts optional company-wide bonding events regularly. Additionally, each department is given a monthly budget for activities and events planned by you and your colleagues. Events have included go-karting, escape rooms, trapeze classes and intramural sports.
Company values
- Set our own bar
- Egoless communication and mutual respect
- Respect for users
- Process-driven growth
- Attention to detail
Company HQ
Downtown, Oakland, CA
Articles
Leadership
AJ Shankar
(CEO)Previously a Senior Software Engineer at TheFind (acquired by Facebook).
Salary benchmarks
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