User Researcher, Spotlight Sports Group

• Proven background in user research with practical experience in a range of research methods
• Bachelor's or Master's degree in related fields, e.g. Psychology, Human-Computer Interaction, Human Factors, Sociology
• At least two years experience of working using qualitative and quantitative research methods
• Strong analytical and problem-solving skills; has a data driven mindset
• Strong ability to synthesise qualitative and quantitative data into actionable insights
• Detail-oriented and highly organised, with the ability to manage multiple projects and facilitate research operations (e.g. recruiting research participants, documenting results and participant details)
• Research methods: familiarity with a range of qualitative and quantitative research methods. Proficiency in statistical analysis, survey design, and large-scale data handling
• Tools & software: Proficiency in data analysis tools / languages
• Familiarity with survey-building and analytics platforms
• Communication: excellent written and verbal communication skills; confident in presenting research findings and insights to both technical and non-technical stakeholders. Strong storytelling and data visualisation skills are highly desirable
• Attention to detail: a meticulous approach to detail in research planning, execution and documentation
• Organisational skills: ability to multitask and prioritise
• Critical thinking: strong analytical and problem-solving skills to evaluate complex user behaviours and translate them into actionable insights
• Continuous learning: a growth mindset and a passion for continuous learning in the field of user research
• Empathy: the ability to have a deep understanding of user needs, behaviours, and motivations

Desirable

• Work closely with the Lead Researcher to ensure that the research activities are run efficiently
• Comfortable to lead on quantitative projects
• Work in tandem with the Data Intelligence Unit to help drive insights from our customer data
• Work with the Lead Researcher to enhance research methodologies and advocate for a user-centred mindset across the company
• Collaborate effectively with UX & UI designers and product managers to translate research findings into actionable insights
• Synthesise complex data (qualitative and quantitative) into clear insights that drive product and design decisions
• Develop and execute a variety of research activities, such as usability testing, user interviews, and surveys
• Be accountable for user research projects that you will be involved in, from planning and conducting studies to analysing and presenting findings
• Manage and maintain user research operations, including participant recruitment and data management
• Responsible for user research operations and participant data management
• Responsible for the development and the maintenance of the user research repository, including research findings, reports and documentation