Cloud Site Reliability Engineer, Zafin
+ Annual bonus potential
Product & pricing lifecycle management platform
Be an early applicant
Product & pricing lifecycle management platform
501-1000 employees
Be an early applicant
+ Annual bonus potential
501-1000 employees
Company mission
To make banks more agile and efficient than ever before, enabling innovative experiences that improve the lives of customers and employees.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s degree preferred)
- 12+ years of experience in cloud support, operations, or a related role
- Advanced expertise in Microsoft Azure (preferred) or equivalent cloud platforms
- Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift
- Proven leadership in managing automated deployment pipelines, including Azure DevOps
- Mastery in enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools
- Advanced scripting skills with PowerShell, Python, or similar languages
- Extensive experience in incident management and defining SLAs for global production environments
- In-depth knowledge of database management, particularly Postgres
Desirable
- Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert)
- Experience with ITSM tools and processes (e.g., ServiceNow)
- Comprehensive understanding of security and compliance in cloud environments
What the job involves
- Zafin is seeking a Cloud Site Reliability Engineer II (CSRE II) to lead strategic initiatives in ensuring the reliability, scalability, and performance of our cloud infrastructure and applications
- This advanced role requires mastery in cloud technologies, strategic planning, and incident management to drive innovative solutions and operational excellence
- As a CSRE II, you will influence the direction of cloud reliability strategies, mentor junior engineers, and lead significant projects that have a broad organizational impact. This position reports directly to the VP of Cloud Services and requires a proactive, collaborative mindset to achieve operational and strategic objectives
- Lead and manage the resolution of complex technical issues involving Zafin’s products and Azure cloud environment
- Design and implement strategic operational enhancements to improve resiliency and system reliability
- Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and drive initiatives to reduce error recurrence
- Represent the organization in external client escalation calls, providing expert guidance and solutions
- Architect and optimize cloud infrastructure for high performance, scalability, and cost-effectiveness
- Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift
- Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution
- Develop and execute automation strategies to streamline operational workflows and incident responses
- Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies
- Mentor and coach junior engineers, fostering a culture of continuous learning and innovation
- Drive strategic initiatives, collaborating with cross-functional teams to achieve organizational objectives
Our take
Zafin is a global provider of a range of digital transformation solutions for the banking sector, with a focus on relationship-based pricing solutions for enterprise grade financial institutions and banks. Clients include Canada’s big five, and further flung giants like the National Bank of Abu Dhabi.
The problem Zafin is solving is a big one for incumbent banking institutions: legacy frameworks and business practices are relatively cumbersome and byzantine in comparison to the nimbler, snappier challenger and neo banks. This means they’re losing out, particularly with the younger generations, who prefer convenience over institutional pedigree.
Zafin’s solution functions as a neat little workaround, allowing banks keen to digitally transform to dodge the hefty delays and sunk costs of retooling their systems from scratch. Banks globally are scrabbling to compete with their attractive, agile digital-first competitors, so Zafin won’t struggle to find customers. This is especially because it’s expanded to cater to neo-banks, too. With such a broad scope and a strong reputation of its own, Zafin is a confident, highly relevant company, which makes it no surprise that Nordic Capital bought it out in 2024. This acquisition will accelerate Zafin's growth and product development roadmap.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2019
$17m
LATE VC
Sep 2014
$15m
LATE VC
Total funding: $32m
Company benefits
- Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations, and various types of paid leave
- Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
- Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game
Company values
- Zealous: We are allergic to complacency. Each of us acts with energy and enthusiasm to maximize the positive impact we have on our customers, our colleagues and our company every single day.
- A-Game: We bring our personal best, always. We respond to what’s new with curiosity. We collaborate with others to discover the best possible solutions. And we keep our commitments
- Forward Thinking: Our company has always been ahead of what’s next. Our people see around corners, embrace change, challenge convention and work together to build a better world
- Inclusive: We respect, value and actively include others because diversity and inclusion result in broader perspectives, deeper insights, smarter decisions and more abundant creativity
- Nimble: We move quickly, reach for opportunity, take calculated risks and welcome feedback. This is how we achieve continuous innovation
Company HQ
Downtown Vancouver, Vancouver, BC
Articles
Leadership
Al Karim Somji
(Boardmember & Co-Founder)Previously the President of OpCom Solutions, then CEO of Eftia OSS Solutions.
Anugopal Venugopalan
(COO & Co-Founder)Began his career as a Product Manager at Fujitsu ICIM, before moving on to serve as the Director of Pre-Sales at Eftia OSS Solutions.
Dinesh Krishnan
(Chief Commercial Officer & Co-Founder)Previously in management at SBI Capital Markets, before moving on to serve as Vice President of DSP Merrill Lynch.
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