Engineering Manager, OpenTable
Guest Platform CRM
CA$130-160k
This role is eligible to be considered for an annual bonus and equity grant
More information about location
2 days a week in office
Online restaurant reservation service
Open for applications
Online restaurant reservation service
1001+ employees
Open for applications
CA$130-160k
This role is eligible to be considered for an annual bonus and equity grant
More information about location
2 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- You have an empathetic mindset and enjoy working with developers, designers and product owners of all career levels
- You are growth-oriented, driven and care with continuous improvement
- You have a strong software engineering background, typically with 5+ years of hands-on experience on scalable backend applications, preferably data-intensive systems, and have recently moved into a leadership role or are ready to do so
- You have proven experience in mentoring engineers and leading technical projects, and you are looking to grow as an engineering manager
- You bring a strong sense of ownership and accountability to your work
- You’re comfortable architecting systems end to end, and managing full-stack teams
- You have driven successful projects from technical planning all the way to production
- You are proficient in communicating with technical and non-technical stakeholders alike, and see communication as the cornerstone of building sustainable teams
- You are product-minded and leverage your engineering expertise to actively influence product and design roadmaps
What the job involves
- The Guest Platform team, within the Hospitality line of business, is the backbone of our CRM system. We build and operate the scalable, reliable backend systems for the guest-centric workflows in our restaurant product. Our mission is to empower restaurants with analytics and insights about their guests, enabling them to make smarter decisions and provide an elevated hospitality experience
- We’re looking for an Engineering Manager to oversee our Guest Platform team. As an Engineering Manager, you will be responsible for the team's technical vision, strategy, execution, and the growth of our talented senior and principal product engineers and bridge the gap between product engineering and data engineering
- You will partner closely with leaders in Product, Design, Data Engineering, Data Science, and other engineering groups to translate complex business needs into scalable and forward-looking systems. This is a high-impact role where you will define the future of analytical products in the Hospitality LOB at OpenTable, driving technical strategy and fostering a culture of innovation and excellence
- Our data platform is built on a modern, cloud-native stack. While experience with our exact tools isn't required, a strong background in similar technologies is essential. Our ecosystem includes technologies for data ingestion (CDC and Kafka), processing (Spark), storage (Databricks/S3), and orchestration (Airflow)
- We work closely with the Data engineering systems primarily using Python and SQL, and our product-facing backend applications are built on Java/Spring that run on an on-prem Kubernetes cluster. We use MongoDB, and ElasticSearch as our primary operational data store
- Managing the outcomes and quality of the engineering team consisting of frontend and backend engineers
- Continuously improving our processes using your experience and expertise
- Providing development updates to stakeholders within and outside of the team
- Growing engineers through feedback, mentoring and coaching
- Building a scalable backend architecture that’ll power our CDP and CRM offerings, with focus on analytical systems
- Forming a strategic partnership with Product and Design to deliver excellent outcomes for our customers and business
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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