Technical Project Coordinator, Well
$55k
+ Plus bonus potential
All-in-one health guidance platform
Be an early applicant
All-in-one health guidance platform
201-500 employees
Be an early applicant
$55k
+ Plus bonus potential
201-500 employees
Company mission
To create the most effective individualized health platform.
Role
Who you are
- Demonstrated interest or experience with information technology
- Experience working with clients (preferred)
- Proven analytical and sound decision-making skills
- Proven history of timeliness and delivering on time
- Understanding of business processes and agile methodologies/frameworks/acumen
- Initiative and ability to produce value with limited direction
- Excellent organizational and time management skills; ability to multitask and prioritize
- Desire to learn technical aspects and components of the Well systems
What the job involves
- Reporting to: Technical Project Manager
- Well is seeking a Technical Project Coordinator to work alongside the Technical Project Manager and multiple teams with the unified goal of delivering solutions to our clients
- This individual will be responsible for supporting technical aspects of client initiatives and projects - such as implementation of the Well platform for large, complex employer organizations - ensuring they are thoughtfully executed according to current and evolving process standards as set by both our clients and internal leaders
- This individual will have line of sight and accountability on client related projects; their role will be to assist the Technical Project Manager in ensuring these efforts are properly ushered through required toll gates ensuring risks, blockers, etc
- Are evaluated and addressed along the way
- The role will also include manual review of materials, ensuring there are process redundancies, and overall attention to detail for all client components
- Success for this position includes supporting the Technical Project Manager in driving work towards completion, eliminating surprises, and creating a solid information exchange and working relationship between departments for key client projects
- At times, this may be a client-facing role which will require thorough preparedness over emails and on meetings
- Support the Technical Project Manager in building collaborative and influential relationships both internally, with Technology teams, Product Managers, Client Services, and Sales/Growth, and externally with Clients
- Assist in mapping out work and coordinating with dispersed project team members to achieve goals
- Maintain a consistent and accurate view of the projects in flight and on deck
- Complete monthly SLA reports and monitor compliance: Generate and review monthly SLA reports, staying informed of all service-level agreements and promptly flagging any instances of non-compliance for resolution
- Monitor file ingestion and extracts for compliance with SLAs: Track the timely and accurate processing of data files, ensuring adherence to service-level agreements
- Assist in driving the required work through in a quick and efficient manner. Be informed and prepared to communicate status at all phases of the projects
- Understand when there are blockers and assist in addressing and/or escalating to reach the desired end state
- Facilitate meetings alongside the Technical Project Manager and know when a meeting is required to move effort(s) forward
- Establish a technical understanding of client configurations within the platform and a sense of ownership; in time, assist in speaking to client-related technical issues
- Assist in facilitating testing cycles related to client activations
- Perform manual review of materials, ensuring process redundancies and overall attention to detail for all client components
- Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines
Our take
Mobile health tracking apps have become popular over the last decade, but existing platforms often provide uniform services as opposed to personalizing each user's experience. In addition to this, incentives to regularly use an app are generally focused around mobile notifications and manual tracking systems, features that requires manual data entry and are easy to ignore.
Well provides a digital health platform that leverages member health data to provide the users a personalized and all-in-one platform for improving their health. As opposed to relying on notifications and uniform systems, member data is used to deliver daily health recommendations from AI clinicians, loyalty rewards, and direct support tools.
With many apps on the market for different health points, the digital health tracking landscape is very saturated, yet Well is taking a unified approach to providing personalized and authentic experiences for users. The platform aims to provide guidance that is actionable and engaging, as opposed to just another mobile app that is used on an occasional health kick.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% employee growth in 12 months
Glassdoor (3.3)
Company
Funding (last 2 of 4 rounds)
Apr 2022
$71.9m
GROWTH EQUITY VC
Dec 2021
$70m
SERIES B
Total funding: $206.9m
Company benefits
- A hybrid work policy that allows for both in-person and remote work for most roles
- 18 days of paid time off and 9 paid holidays
- Volunteer Time Off program to support individual values and volunteer activities that enhance and serve the communities in which we live and work
- Free coffee and snacks in the office as well as fun social events
- Parental leave for new parents, regardless of gender, whether through birth or adoption of a child
- Health, dental, and vision insurance
- Tax-advantaged HSA or FSA for healthcare, dependent care, and commuter benefits
- 401(k) and short- and long-term disability and life insurance coverage at no cost to the employee
- Learning Time Off each quarter to support learning and career development
Company values
- Across all departments and locations, Well seeks to foster an inclusive and tight-knit community
- Our culture of collaboration allows Well employees to “fail forward”, constantly discovering new and innovative improvements
- Well is committed to promoting an environment of inclusion and respect in which all individuals feel safe, empowered and valued for their talent and contribution, regardless of social identity
- Well’s unique environment creates a workplace where talented employees enhance each other’s strengths
- Kindness, tolerance, and transparency make working at Well both meaningful and enjoyable
Company HQ
Chapel Hill, NC
Articles
Leadership
Gary Loveman
(Chairman & CEO)They started their career as an HBS professor following an Economics Ph.D. at MIT. They worked as EVP of Aetna in Consumer Health Services and as CEO of Caesar's Entertainment Company, before co-founding Well with David.
David Werry
(President)They started their career as a Morgan Stanley Banking Analyst before spending 3 years as a Hellman & Friedman Associate. They worked at PPD for 3 years in Biotech and was an Aetna VP for a further 3 before co-founding Well in February 2019.
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