Customer Success Manager, Pentera
More information about location
Automated security validation
Job no longer available
Automated security validation
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To put an end to the constant struggle with the perpetual lag in cyberthreat detection, remediation, and mitigation.
Role
Who you are
- The ideal candidate would be experienced in Customer Success Management within the Cyber Security Industry
- Pentera works with some of the largest and most recognizable names in the world and having experience with managing customer relationships inside the Forbes 500 is a must
- Above all else - we’re looking for a team-oriented, enthusiastic individual who’s ready to make an impact at a rapidly growing company that is well on its way to becoming the premier provider in the security validation space
- 3+ years of proven experience as a Customer Success Manager in a global organization, managing global accounts
- Experience managing customers in the Forbes 500
- Experience managing renewal contracts and identifying upsell and cross-sell opportunities
- Experience working in a cybersecurity company
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail and time management
- Strong technical, analytical, and problem-solving skills
- Good interpersonal skills; a true people person who enjoys building and maintaining relationships
- Results-oriented, agile, and proactive, with the ability to work both independently and as part of a team
- Regularly travel to customer sites
- Able to work in Mountain and Pacific Timezones
- Bachelor’s degree or higher
What the job involves
- We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding Pentera's relationships with a portfolio of customers
- We’re looking for a highly motivated customer relationship leader that’s ready to build and nurture relationships, drive value through the adoption of our product portfolio, and identify opportunities for expansion
- We’re looking for someone who strives to understand the core security priorities of our customers, position how Pentera can meet those needs, and is ready to advocate/relay the voice of the customer within the Pentera ecosystem
- This role strongly emphasizes sales renewals and demands regular travel to engage with clients in person across North America, but will primarily focus on accounts in the Mountain and Pacific timezones
- Operate as the lead point of contact for all matters specific to your accounts
- Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote)
- Represent the company at customer accounts and voice customer needs internally to ensure expectations are met
- Work closely with our Delivery Engineers to develop and execute engagement strategies
- Maintain close collaboration with our Sales and Channel teams
- Seek growth and sales opportunities within the portfolio of accounts
- Forecast and track renewals and other key account metrics
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Gather, catalog, and report customer feedback to relevant stakeholders to embed customer sentiment into product and experience development
- Develop technical understanding of the Pentera product portfolio
- Manage ad-hoc queries from customer accounts
- Record account details and customer activity within the CRM platform
Our take
Over the last decade, the number of Israeli-founded cybersecurity companies has quadrupled – marking the country out as a would-be global leader in the industry. Pentera is one such company, supplying Enterprise Security Validation to the likes of Deloitte, IDB Bank and NEC, as well as to government projects.
The company has been growing rapidly since emerging from stealth in 2018. It achieved Unicorn status in early 2022 and won the Black Unicorn Award that same year. Since then, it has been recognised twice on the Deloitte Technology Fast 500 and continues to forge lucrative partnerships that hint at a strong future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$60m
SERIES D
Jan 2022
$150m
SERIES C
Total funding: $249.5m
Company benefits
- Remote work opportunities
- Health, Dental, Vision, Disability & Life Insurance, and Flexible Spending Account (FSA)
- Onsite gyms and team workouts
- Free daily meals, stocked kitchen, happy hours & game room
- 401(k) and matching
- Company equity & performance bonuses
Company HQ
Burlington, MA
Leadership
Amitai Ratzon
(CEO)Previously VP of Global Sales at Callvu, VP of Sales at Earnix and Sales Director for Northern Europe at SuperDerivatives.
Arik Liberson
(Co-Founder & CTO)Was CEO until Amitai Ratzon assumed the position in 2018. Previously spent 16 years working in the Israel Defense Forces and Airforce, including a three year spell as Head of the Cyber Warfare group at the IDF’s Computer Service Directorate.
Arik Faingold
(Co-Founder)Is also the Co-founder, Chairman & President of IT services company Comm-IT. Former CTO & General Manager of OpenTV Israel.
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