Senior Product Manager, ServiceTitan
Service Agreements
$136.6-182.6k
+ Annual bonus + Equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$136.6-182.6k
+ Annual bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 5+ years in product management, with significant experience in B2B SaaS; experience serving construction or service contractors is a strong plus
- Experience building subscription, recurring billing, scheduling, or retention-focused products is highly preferred
- Proven track record of shipping impactful features end-to-end, from research to release to adoption
- Strong ability to break down complex workflows and design solutions that are intuitive for a diverse user base (office staff, field techs, business owners)
- Data-driven mindset with experience defining, measuring, and communicating outcomes
- Exceptional collaboration skills with the ability to influence cross-functionally and generate alignment across engineering, design, GTM, and leadership stakeholders
- Excellent storytelling and communication abilities—able to turn detailed insights into clear, compelling narratives and executive summaries
- A self-starter mentality: you take action, operate with ownership, and thrive in a fast-paced, high-growth environment
- Bachelor’s degree required; advanced degree (MBA or technical MS) is a plus
What the job involves
- We solve real-world problems in the specialty trades and construction industry—and we’re looking for a visionary Senior Product Manager to help contractors strengthen the long-term relationships that power their recurring revenue
- You’ll join a passionate, collaborative team of product managers, designers, analysts, technical project managers, engineers, and product marketers working together to deliver innovative solutions that make life easier for hard-working trades professionals
- We embrace agile product development, customer-driven discovery, and rapid iteration to ship high-impact features with measurable value. Our success is real only when our customers are succeeding and growing
- We are expanding our team and seeking a Senior Product Manager to lead the product domain responsible for helping contractors drive, retain, and grow ongoing customer relationships and the recurring revenue they generate
- Your work will shape the tools that empower contractors to deliver proactive service, increase customer loyalty, streamline operational processes, and create predictable long-term value in their businesses
- Create, articulate, and champion the long-term vision for tools that help contractors grow and sustain their base of recurring customers
- Develop a strategy centered around contractor success—predictable revenue, improved retention, and streamlined delivery of recurring services
- Own the Roadmap & Product Execution
- Own and drive the roadmap for recurring-revenue and relationship-management capabilities, from conception through launch
- Prioritize opportunities balancing customer impact, business value, and technical feasibility
- Lead cross-functional discovery, research, design, validation, requirements development, sprint planning, and iterative development
- Work closely with engineering, UX, data, and go-to-market teams to deliver high-quality solutions that scale
- Partner with sales, support, and customer success to drive adoption and ensure customers understand best-practice workflows
- Manage and resolve customer escalations while balancing roadmap commitments
- Collaborate with product marketing on positioning, launch plans, and internal enablement
- Partner with training and onboarding teams to drive customer adoption and retention
- Establish and track KPIs related to revenue impact, retention, engagement, platform adoption, and customer satisfaction
- Use data, experimentation, and customer insights to iterate and continuously improve
- Your work will directly influence contractors’ ability to build stable, predictable businesses with thriving, long-term customer relationships. By empowering trades professionals to deliver proactive service and grow recurring revenue, you’ll help create a more efficient, resilient, and profitable future for the industry
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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