Senior Technical Account Manager , PayRetailers
Payment processing solution
Posted today
Payment processing solution
201-500 employees
Posted today
201-500 employees
Company mission
To provide exceptional, personalised commerce experiences, simplifying cross-border payments and strengthening the connection between business and customers.
Role
Who you are
- Proven leadership skills with experience in managing and developing technical support teams
- Ability to inspire and lead a team towards achieving both individual and organizational goals
- Strong understanding of business and commercial processes, with the ability to align technical support efforts with broader business objectives
- Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders
- Strong relationship-building skills, with a focus on fostering long-term client partnerships
- Proficiency with ticketing systems and CRM tools like Jira, Freshdesk, and Salesforce
- In-depth knowledge of technology and industry trends, with hands-on experience in API integrations, data analysis, and the use of technical tools such as Postman and SQ
- Bachelor’s degree in systems administration, Business Administration, Computer Science, or a related field
- Advanced certifications in technology or project management are highly desirable
- Minimum of 3 years of experience in the Fintech industry, with a strong background in technical support, account management, or a related field
- Demonstrated success in managing high-profile client relationships and leading technical support teams in a fast-paced environment
- Extensive experience working closely with commercial teams to drive customer satisfaction and business growth
- Travel availability is required
What the job involves
- To support this growth, we are looking for an Integration Manager who will will lead our Integration Team operations, ensuring unparalleled service levels and driving strategic customer engagement
- Lead, coach, and manage a team of TAM and Integration Analysts, driving high performance and professional growth
- Oversee end-to-end technical onboarding for high-value merchants, ensuring tailored integration aligned with business objectives
- Ensure every merchant goes live smoothly by streamlining implementation processes and eliminating bottlenecks
- Support clients through API integration using clear documentation and best-practice guidance
- Establish standardized procedures and maintain a robust knowledge base to enhance team efficiency and consistency
- Collaborate with commercial stakeholders to execute strategies that maximize merchant success and revenue potential
- Act as the central point of coordination between support and commercial teams, ensuring unified execution of merchant strategies
- Optimize cross-team workflows and enhance internal communication for better alignment and execution
- Monitor VIP merchant performance to identify opportunities for increased transaction volume and conversion
- Track and manage team KPIs, ensuring alignment with company priorities and performance targets
Our take
PayRetailers is a fintech company specialising in providing seamless payment solutions to businesses looking to expand into emerging markets, particularly in Latin America and Africa. The company looks to connect global enterprises with local consumers through an extensive network of over 300 payment methods across 20+ countries.
Focussing on financial inclusion and innovation, the company enables underbanked people to access financial services, promoting economic growth in underserved regions. The acquisition of Transfeera in Brazil, as well as obtaining a payment institution license from Brazil's Central Bank, are significant milestones that strengthen PayRetailers presence and capabilities in LatAM.
Looking ahead, PayRetailers plans to continue expanding its operations in Africa, starting with Rwanda, Zambia, Uganda, and Tanzania. Through this, it will capitalise on the region's rapid growth in the payments industry and further its mission of driving financial inclusion and business growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible remuneration - access to the PayRetailers remuneration scheme, where you can allocate part of your salary to daily expenses such as meals and transportation, exempt from Personal Income Tax (IRPF)
- Comprehensive employee health insurance package
- Training, and team building to encourage development and camaraderie in the company
- A wide variety of snacks, drinks, fruits, coffee and infusions that you can consume freely and share with your colleagues
Company HQ
Pedralbes, Barcelona, Spain
Leadership
Juan Pablo Jutgla
(CEO)Previously Founder and Managing Director for Smart Broker Solutions, and Director of Institutional Business at X Open Hub.
Salary benchmarks
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