Senior Product Manager, Yoummday
Global OS and CX marketplace
Job no longer available
Global OS and CX marketplace
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To improve people's working conditions, protect the environment, and make companies more successful with its disruptive work@home operating system.
Role
Who you are
- Product Management Experience: You have several years of experience in product management, digital product development, or product strategy (e.g., as a Product Manager or Product Owner), ideally within a B2B SaaS environment or platform business model
- Entrepreneurial Mindset: You have a hands-on, can-do attitude and go the extra mile to rapidly prototype, iterate, and identify new product opportunities. Additionally, you recognize opportunities to maximize user value and business impact
- Structure & Prioritization: You excel at breaking down and structuring complex challenges, have a strong affinity for data, and possess the technical understanding to make fast, well-informed decisions about which ideas to pursue
- Sprint Management: You are experienced in structuring, managing, and successfully executing software development sprints within an agile environment
- Communication Skills: You have strong communication skills in both English and German and enjoy collaborating with stakeholders across different departments and backgrounds (e.g., CX Operations, Legal, Sales) as well as within your cross-functional team in a hybrid work environment
What the job involves
- To support the continued growth of our founder-led company, we are looking for a (Senior) Product Manager (m/f/d) for our Software-as-a-Service platform in Munich, Berlin, or Sofia (Bulgaria), working in a hybrid model
- You will take on a key position in the development of our software platform, with the opportunity to leverage your entrepreneurial mindset
- You will be responsible for the planning, execution, and continuous improvement of a platform product in our rapidly growing company. Working closely with a team of frontend & backend engineers as well as UX specialists, you will drive the advancement of our CX platform for renowned clients
- Ownership: As a (Senior) Product Manager in our CX team, you will be responsible for introducing new features to our platform and identifying opportunities for standalone new (AI-driven) products to generate additional revenue
- Creative freedom: You will have the autonomy to design new products from the ground up, contribute your own ideas, and work collaboratively with your team and stakeholders to prioritize initiatives that create the greatest impact
- Innovation: You will collaborate with a top-tier engineering team to integrate state-of-the-art technologies into our platform and new products. Your work will cover a broad spectrum, from developing small MVPs and pilot projects to large-scale production systems handling thousands of interactions per day
- Impact: This role provides the opportunity to define a concrete product roadmap in collaboration with stakeholders—ensuring alignment with the company’s strategic goals and priorities. Through effective product lifecycle management, you will bring this roadmap to life
Our take
Yoummday is revolutionising the way businesses approach customer service worker operations with its innovative work-at-home operating system, enabling companies to replace call centres with freelance customer experience professionals who work from home. The company’s global marketplace has over 8,500 freelancers for companies to recruit from, this technology-first outsourcing process is utilised by 70+ Fortune 500 and DAX-listed companies.
The company acquired multi-lingual business process outsourcer company ICON in mid-2022, accelerating Yoummday's international expansion and furthering the incorporation and development of unique platform capabilities.
Yoummday has seen a steady increase in professionals and companies joining the platform and has focused on growing its team and leadership whilst widening its market reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (1 round)
Feb 2022
$32.6m
LATE VC
Total funding: $32.6m
Company HQ
Neuhausen-Nymphenburg, Munich, Germany
Leadership
Klaus Harisch
(CEO & Co-Founder)A serial entrepreneur and strategist with many years of experience in the telecommunications industry and was founder of 11880 and GoYellow.
Lion Harisch
(Co-Founder)Co-founded the company after completing their Political Science studies. They are also the Founder & current CEO of DeChain Capital and Bavarian Crypto Labs.
Pablo Harisch
(CBO & Co-Founder)Co-founded the company after completing their Business Law & Computer Science studies.
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