Vice President of Customer Revenue Growth, Toast
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 10+ years of experience in a SaaS sales environment with a focus on upsell, cross sell, or account management
- Demonstrated experience with Land and Expand motions
- Track record of leading high-performing sales teams by building and implementing repeatable, scalable systems that drive consistent results
- Proven success with product-led growth motions
- Experience with small to medium-sized business customers preferred
What the job involves
- Toast is looking for a Vice President of Customer Revenue Growth to lead our strategy and efforts in driving revenue growth through the expansion of product adoption within our existing customer base of small to medium businesses
- Reporting to the SVP of Sales, this role will oversee Toast’s Growth team, with partnership and influence into our Shop/Ecommerce product platform
- Develop and scale upsell strategies using data-driven insights to increase average revenue per unit (ARPU) and customer lifetime value (CLTV)
- Leverage predictive analytics and customer segmentation to identify and prioritize high-potential upsell opportunities across Toast’s product portfolio
- Build and lead a high-performing sales team focusing on repeatable sales systems; create and iterate on playbooks, training materials, and sales enablement tools based on key metrics to drive predictable outcomes
- Optimize the customer journey by implementing a scalable, customer-focused approach across upsell channels
- Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to ensure alignment on key metrics and continuous improvement in upsell execution
- Research and test new methodologies in upselling and customer expansion, ensuring strategies align with evolving market trends and technology innovations
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
Share this job
View 111 more jobs at Toast