Vice President of Customer Revenue Growth, Toast

• 10+ years of experience in a SaaS sales environment with a focus on upsell, cross sell, or account management
• Demonstrated experience with Land and Expand motions
• Track record of leading high-performing sales teams by building and implementing repeatable, scalable systems that drive consistent results
• Proven success with product-led growth motions
• Experience with small to medium-sized business customers preferred

• Toast is looking for a Vice President of Customer Revenue Growth to lead our strategy and efforts in driving revenue growth through the expansion of product adoption within our existing customer base of small to medium businesses
• Reporting to the SVP of Sales, this role will oversee Toast’s Growth team, with partnership and influence into our Shop/Ecommerce product platform
• Develop and scale upsell strategies using data-driven insights to increase average revenue per unit (ARPU) and customer lifetime value (CLTV)
• Leverage predictive analytics and customer segmentation to identify and prioritize high-potential upsell opportunities across Toast’s product portfolio
• Build and lead a high-performing sales team focusing on repeatable sales systems; create and iterate on playbooks, training materials, and sales enablement tools based on key metrics to drive predictable outcomes
• Optimize the customer journey by implementing a scalable, customer-focused approach across upsell channels
• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to ensure alignment on key metrics and continuous improvement in upsell execution
• Research and test new methodologies in upselling and customer expansion, ensuring strategies align with evolving market trends and technology innovations

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

Total funding: $899m

Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.