Account Management Team Lead, Adyen
Scaled
$130-170k
3 days a week in office
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
$130-170k
3 days a week in office
1001+ employees
Company mission
To make payments choices easy for merchants.
Role
Who you are
- 5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success, and/or Sales within the FinTech, SaaS, or E-commerce industries
- Team leadership experience is a plus, but experience in mentoring, coaching, or developing a team with mixed tenures is equally valued
- You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen
- Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can motivate a team to hit individual and collective goals
- Fluent in English; excellent communication and presentation skills are a must
- You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected
- You like thinking big picture and at scale—you want to find ways to serve more merchants effectively without simply adding headcount
- You have a genuine interest in and technical aptitude for digital payments, subscription models, API-driven architectures, and the wider FinTech space
- You understand the importance of DEI and actively integrate it into your decision-making
What the job involves
- Our Account Management team in Chicago provides the best experience to our portfolio of North American mid-sized, fast-growth digital and e-commerce merchants
- We achieve this using a pooled Account Management approach focusing on operational efficiency, data-driven optimization, and proactivity
- We regularly reach out to our merchants to identify additional service opportunities such as global expansion, advanced fraud management, or revenue optimization features (e.g. , authorization rate tuning, recurring billing features)
- With a strategic mindset and a hands-on approach, this team drives growth, expansion, and retention in our North American portfolio as we scale our merchant base efficiently
- Build strong, scalable relationships with digital-first merchants
- Drive commercial growth and uncover expansion opportunities within existing accounts
- Accelerate product adoption
- Consult and train key stakeholder tech and commercial teams
- Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment
- Team management: You will inherit an established, diverse team of digital-focused AMs with tenures ranging from onboarding rookies to seasoned Adyen veterans. You will coach, support, balance workload, and keep the work fair and fun. You’ll create an inspiring, collaborative environment with open communication and a strong feedback culture
- Commercial target ownership and delivery: Targets are annual and achieved at a team level, ensuring each member contributes via smart, proactive, data-driven outreach
- Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools (Gainsight, Salesforce), and "Account Management at scale" to handle an increasing volume of merchants efficiently
- Lead the day-to-day: Step in when needed, whether on operational digital payment complexities, merchant escalation calls, or critical commercial negotiations
- Align and collaborate with internal teams: Work closely with Marketing, Sales, Product, Technical Support, and Operations to provide outstanding customer experiences and feedback loops
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7 billion, it raised over €1 billion and its share price popped on the first day, resulting in a valuation of €14 billion. And its valuation has continued to climb in the years since.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping interested businesses to choose and then implement online payments - without the usual hoops to step through. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$57.5m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $325.9m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(Co-Founder & CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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