Working Student IT Admin & Support, charles
Part-time
3-4 days a week in office
Conversational commerce SaaS
Be an early applicant
Conversational commerce SaaS
101-200 employees
Be an early applicant
3-4 days a week in office
101-200 employees
Company mission
To empower brands to leverage end-to-end relationships with their consumers using the power of conversational commerce.
Role
Who you are
- Enrolled at a German University working toward your Bachelor/Master, preferably in IT-related studies (Computer Science, Business Information Systems) or Management fields
- Previous experience in IT user support, system administration, or similar roles is a plus
- Solid knowledge of macOS and Windows systems, and comfort with common office tools (Microsoft 365, Google Workspace)
- Familiarity with IT and networking fundamentals (Wi-Fi configuration, device connectivity, VPNs, authentication systems)
- Experience with tools such as JAMF, Okta, or Google Admin Console is a plus
- Strong initiative, communication skills, and customer orientation — you love helping people solve problems
- Organized, thorough, and structured working style with the ability to stay calm under pressure
- Fluent in English (German is a plus)
What the job involves
- You’ll be a force multiplier for charles — keeping our team productive, secure, and connected. You’ll deliver fast, friendly IT support, collaborate with engineering and security to strengthen our infrastructure, and turn issues into documented, scalable solutions that improve the everyday tech experience across the company
- Provide hands-on IT support for our team — remotely and on-site — for hardware, software, accounts, and the digital workplace, with a focus on Apple & Lenovo devices (macOS, Windows)
- Handle full employee IT onboarding and offboarding: assigning and setting up hardware, creating and managing user accounts, granting permissions, and retiring or wiping devices as needed
- Manage and maintain our office network, Wi-Fi, and connected devices (meeting room systems, printers, peripherals), ensuring a stable and secure setup
- Maintain accurate device and asset inventory, supporting procurement, stock tracking, and vendor coordination together with our Operations team
- Manage access to SaaS tools and internal platforms (Google Workspace, Microsoft 365, Slack, Notion, Okta, etc.), ensuring correct permissions and secure configurations
- Collaborate closely with IT Engineering and IT Security on infrastructure and compliance topics, including MDM (via JAMF) and other internal automation or monitoring tools
- Support the implementation of IT security measures — managing updates, enforcing 2FA, encryption, and patching — ensuring compliance with GDPR and company policies
- Document solutions and best practices in our ticketing system (Jira) and Confluence, helping create a self-service knowledge base that minimizes recurring issues
- Actively contribute ideas to improve IT processes, user satisfaction, and the overall reliability of our workplace technology
Our take
Building strong relationships with customers is vital to any eCommerce business, but this is no easy feat. charles solves this problem with its innovative Conversational Commerce platform.
Conversational Commerce utilises chat services like WhatsApp, optimising them for customer communication and integrating them into sellers’ platforms. This makes it easier for businesses to directly engage with their customers, improving consumer spend by up to 60% and driving up customer loyalty.
Conversational Commerce is big business in markets like China, but its adoption in Europe and elsewhere is relatively new. With its significant funding and streamlined, all-in-one solution, charles is well-placed to gain a leading position in this promising new market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2022
$23.4m
SERIES A
Apr 2021
$7.5m
SEED
Total funding: $32.1m
Company benefits
- Be part of an ambitious tech company & team shaping the C-Commerce world
- Full time employees receive ESOP to have the opportunity to share ownership and success of Charles
- BVG employee offers
- Personal Trainer
- Virtual Yoga and Meditation sessions
- Company lunch on Thursdays
- High level of responsibility and space to develop
- A friendly, open, multi-cultural work environment
- A great office in the heart of Berlin Mitte
Company HQ
Mitte, Berlin, Germany
Leadership
Andreas Tussing
(CEO & Co-Founder)Co-founded Spotted. Worked as an associate partner at McKinsey & Company for six years before founding Charles.
Artjem Weissbeck
(Chairman & Co-Founder)Previously co-founded Kapten & Son.
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